(In-Airport) Dispatch DEP Order
⚠️Orders that are not received at iSC facilities by 8 hours before the flight date time may be cancelled and refunded. Please avoid this as it will result in a bad customer experience.
Note:
- Please dispatch orders timely, in accordance with the dispatch deadline below. Merchants on-time delivery will be reviewed on a daily/weekly/monthly basis and Merchants performance to be shared with Account Manager.
- Please dispatch to the correct iSC facilities, any deviation should be routed through Account Manager for review.
- For orders that are not received at iSC facilities by the Dispatch Deadline may be cancelled and refunded. Please avoid this as it will result in a bad customer experience.
For Airside, Landside and Jewel Merchants
Dispatch Deadline:
Changi Airport (CA) DEP orders: 8hours – 2days before Flight Date Time
*Launching on 11 Dec 2023*
Seletar Airport (SA) DEP orders: 10hours – 2days before Flight Date Time
Deliver to:
Changi Airport (CA) DEP orders ➡️ Customer Departing Terminal – Departure Collection Centre (CC)
T1 DEP orders ➡️ T1 Departure CC located at Terminal 1 Transit #02-51A
T2 DEP orders ➡️ T2 Departure CC located at Terminal 2 Transit #02-185
T3 DEP orders ➡️ T3 Departure CC located at Terminal 3 Transit #02-35A
T4 DEP orders ➡️ T4 Departure CC located at Terminal 4 Transit #02-6031
*Launching on 11 Dec 2023*
Seletar Airport (SA) DEP orders ➡️ T1 Arrival CC located at Terminal 1 Arrival Hall #01-15 (between Belt 14 and 16)
Contact: +65 6307 8407 or +65 6307 8406
Operating Hours: Between 11am – 1pm & 3pm – 6pm.