Seller University

How to add users on TREX?


This tutorial explains how to create a new user in User Management and assign an appropriate role and customise permissions if necessary.

Create a new user in User Management

  1. Go to Administration ➡️ User Management
  2. Click on Create User
  3. Email address: Provide the work or professional email address – please do not use personal or group email addresses for security and accountability purposes.📝 Note:
    Once a user has been created, the email address cannot be changed. If a new email address is required, please create a new user account with the correct address and disable the old one.
  4. Select a role: Assign the appropriate role to your colleague. The role determines their access e.g., only Administrators and Shop Managers can add or edit users, while Administrators and Default roles can view the Insights Dashboard and export data.If you would like to customize a role, select + Add New Role and tick the boxes for the permissions the user requires. 📝 Note: Access to certain pages in TREX depends on the role assigned. Users with limited permissions may not be able to view all sections.
  5. Once done, click on + Create User. You will be able to see the user in the User Management List.