Create Products

💡 Fields with (EN), (ZH) require an English translation (EN) and a Chinese translation (ZH). If the Chinese translation is not available, please copy the English translation over.

1. Category: Select the most appropriate Category  for your product.
   Sub-Category: Select a Sub-category e.g., Fragrance
   Sub-Category. Select a Sub-category e.g., Perfumes
   ⚠️ Once the product has been created, the category cannot be changed. You will need to delete and re-create the product listing if you wish to change the category.
2. Brand: Enter the brand name. If it isn’t available in the drop-down list and needs to be created, please contact the Merchant Service Desk via the Okta SSO page.
3. Frontend Product Name (EN), [ZH]: Product Name in English (EN) and Chinese (ZH). Input the model simply. E.g., Apple iPhone 15. This will be shown to customers on iShopChangi.
4. Description (EN), [ZH]: Refer to the Description Guidelines.
   📝 Note: For consumables such as Food and Health products, please include the Food Guidelines at the bottom of the Description fields e.g., Product received will be at least of 12 months from expiry date.
5. Description Image (EN), [ZH]: : Insert a lifestyle image of the product.
   📝 Note: Dimensions: 1280 pixels by 852 pixels. (Insert GIF) It will appear on the right of the Product Description on iShopChangi.
6. Additional Description (EN), [ZH]: Please provide an Additional Description Image in the Additional Description Image field to utilise this field. ⚠️ Limit of 550 characters max.
7. Additional Description Image (EN), [ZH]: Insert an additional lifestyle image of the product. It will appear on the left of the Additional Description
8. WeChat Mini-Programme Images (Optional): Click into the box e.g., Image1, to upload an image. 💡 Dimensions: 710 pixels by 1400 pixels. You may upload shorter images as well. e.g., 710 pixels by 1000 pixels. 📝 Note: Image 1 to Image 5 will be joined together as one vertical image in the WCMP PDP.
9. Video Link 1 (EN), [ZH]: Input the video link.
   ⚠️ Only YouTube video links are accepted.
10. Is Free Gift?: Select Yes if product is a GWP.
11. Travel Exclusive: Select True if product is sold exclusively for Travellers only.
12. Love SG: Select True if product is from a local brand in Singapore.
13. Changi Exclusive: Select True if product is sold exclusively in Changi only and nowhere else in the world.
14. Changi 1st: Select True if product is first to launch or pre-launch in
    Changi (E.g. Worldwide/ Asia/ APAC/ TR/ TR APAC),
    Changi exclusive packaging set or TR bundle set,
    Changi Exclusive shade/ colour/ size or
    has a Changi exclusive GWP.
15. Changi 1st Start Time: Start date refers to start of launch and exclusivity. Format: DD-MM-YYYY
16. Changi 1st End Time: End date refers to end of launch and exclusivity. Format: DD-MM-YYYY
17. Gift And Value: Select True if product is a Gift Set.
18. Meta Description (EN), [ZH]: Input phrases on the product, product type, function etc.
    ⚠️ Limit of 255 characters max.
19. Meta Keywords (EN), [ZH]: Input keywords on the product, product type, function etc.💡Provide up to 10 keywords. Please separate them with comma.
    ⚠️ Limit of 255 characters max.
20. SEO Description (EN), [ZH]: Brief description of the product’s unique selling point in English [en] and in Simplified Chinese Characters [zh].
    ⚠️ Limit of 255 characters max.
    
21. Click on Save and Proceed to Unique Attributes

💡 Fields with (EN), (ZH) require an English translation (EN) and a Chinese translation (ZH). If the Chinese translation is not available, please copy the English translation over.

1. Variant Group Code: If the product has variants (e.g. different colours, storage capacities, or weights), you may group them so they appear as a single product listing. Create a simple code to link the SKUs (e.g. iPhone14).
   ⚠️ Once the product has been created, the Variant Group Code cannot be edited. If you need to change the Variant Group Code, you will need to delete and re-create the product with the correct code. If you are adding a new variant product, you may use the same code to group it with the other variants.
2. Backend Product Name (EN), [ZH]: Product Name in English. Input the variant details. E.g., Apple iPhone 15 – Silver 256GB. This is for backend reference and will appear in order documentation and reports.
3. SKU Code: Company’s internal code for the SKU.
   ⚠️ Limit of 16 characters. Do not use symbols, spaces or the same code as an existing SKU or you may face issues during product creation.
4. EAN: Bar Code Number.
   ⚠️ Limit of 16 characters. Do not use symbols, spaces or the same code as an existing SKU or you may face issues during product creation.
5. Hero Image 1: Please ensure that the main image is on a white background and is of squared dimensions. Refer to the image guidelines for more information.
6. Fragrance Volume: Input the variant attribute. In this example, input the volume of the perfume. E.g., 75ml
7. Retail Price: Selling price before discount and GST.
   ⚠️ If you are not absorbing GST, you may select False for the GST Absorption – Traveller and GST Absorption – Non-Traveller fields in the later steps.
8. Stock Quantity: Stock available for sale.
9. Out Of Stock Quantity: Offer will be taken offline when the stock level of the SKU hits this number.
10. Low Quantity Alert: A notification will sent when the stock level of the SKU hits this number.
11. Availability Start Date: If product is available for a certain period of time, please state the Start Date/ Time.
12. Availability End Date: To hide a product from storefront, input yesterday’s date.
13. Discount Price: Create Discount Price Promotions via the Marketing Centre.
14. Staff Discount Price: Create Staff Price Promotions via the Marketing Centre.
15. Offer SKU: Input the SKU Code.
    📝 Note: Do not exceed 16 characters or include symbols other than –
    ⚠️ Once the Offer SKU Code has been created in TREX, it cannot be amended or removed. You will need to delete the product listing if you wish to remove or change the code.
16. Lead Time to Order (Traveller): 72.
    📝 Note: In-Airport Merchants, please select the most appropriate option.
17. Lead Time to Ship (Days): Only applicable for Dropship Merchant3PL fulfillment mode. Lead time to prepare your order before handing it over to your logistics partner. Input Numeric Value > 1.
    💡 This is added into the calculation for # of delivery days on storefront. E.g. Latest delivery by = Lead time to ship (days) + Maximum delivery days
18. Shipment Type: If SKU should be on a shipment type other than the default, please indicate it in this field. Speak to your Account Managers to proceed with this arrangement as this needs to be configured backend.
19. Airport Collection: If selling to Non-Travelers (NT) only, select None
    📝 Note: For the Both or Departure option, please be aware that the product packaging dimensions should not exceed 54cm x 36cm x 20cm to adhere to (key) airline restrictions.
20. Home Delivery: If selling to Non-Travellers (NT) only, select HomeNonTraveller
21. Jewel Collection: If SKU should be collected by customers at Jewel, toggle the selection so that it turns green (True!). Please speak to your Account Managers to proceed with this arrangement as this needs to be configured in the backend.
22. GST Absorption – Travellers: (*For Arrival, Traveller – Home Delivery customers.) Toggle the selection accordingly.
    If GST Absorption – Travellers is toggled to On/Green (absorbed), GST will not be added at checkout.
    If these settings are Off/Grey (not absorbed), GST will be calculated and added at checkout.
    
23. GST Absorption – Non-Travellers: Toggle the selection accordingly.
    If GST Absorption – Non-Travellers is toggled to On/Green (absorbed), GST will not be added at checkout.
    If these settings are Off/Grey (not absorbed), GST will be calculated and added at checkout.
24. Rental Department Code: Please check in with your Account Manager if there are any special codes to input.
25. Locker Restricted: Only applicable for CAG Consolidated fulfillment mode. If product is less than 80cm (Length x Width x Height) and is less than 5kg, toggle the selection so that it turns green.
26. LAG Item: If SKU is a Liquid, Aerosol or Gel product exceeding 100ML, toggle the selection so that it turns green.💡LAG products need to be packed in STEB bags during order fulfilment
27. Airport Staff Only: If SKU is sold exclusively for airport staff, toggle the selection so that it turns green (True!)
28. If there are no variants to add, please click on Save & Proceed to Category Attributes
29. If there are variants to add, please click on the + Add Variant button Another section will appear at the top. You will need to input the details for the second variant in this section on the right-hand side.
30. For the next variant, input the Backend Product Name (EN) with the variant details at the end of the name for backend reference and documentation purposes. Repeat the steps.

💡 Fields with (EN), (ZH) require an English translation (EN) and a Chinese translation (ZH). If the Chinese translation is not available, please copy the English translation over.

To fill up the category attributes, please click on the most appropriate category below

• Beauty Category 💄. To fill up e.g., Product Claim, Beauty Ingredients, How to Apply .etc
• Wine & Spirits Category 🍾. To fill up e.g., Volume, Alcohol % .etc
• Electronics Category 🎧. To fill up e.g., Warranty Type, Warranty Period, Technical Specifications .etc
• Food Category 🍫. To fill up e.g., Food ingredients, Including the Food Guidelines
• Health Category 🧘. To fill up e.g., Weight, Supplement No. of Capsules
• Fashion Category 🧥. To fill up e.g., Colour, Size, Material/ Look After Me