TREX - Consol Mode - DEP and ARR Order

Open: A new order that has not been processed yet. 💡Partial or full order cancellations can only be done at this stage.
Ready to Ship: The order has been processed.
Shipping in Progress: Collection Centre (CC) has received the order.
Delivered to Customer: The order has been collected by the customer.

1. In the Home Page, you may click into Open Orders. Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
2. Select an order
   Departure Orders e.g., DCXXXXXXXXXX or DSXXXXXXXXXX.
   Arrival Orders e.g., ACXXXXXXXXXX or ASXXXXXXXXXX.
3. Identify the item(s) purchased and check if you have sufficient stocks to fulfill the order. If order should be tagged to Gate Hold Room (GHR) or contains Liquid, Aerosols & Gels (LAG) products. Ensure Security Tamper Evident Bag (STEB) is used for LAG products.
4. To process the order, click on Ready to Ship.
5. A pop-up window will appear
   ⚠️ If unable to fulfil the order, please see these tutorials on how to proceed with a full or partial refund.
   If able to fulfil the order, select Yes..
   Order status has changed to Ready to Ship
6. Print Documents ➡️ Print Order Receipt and Print Delivery Order
7. *Launching on 11 Dec 2023*
   Seletar Airport (SA) DEP orders will be displayed as DEP_SA in the Terminal field.
   Seletar Airport (SA) ARR orders will be displayed as ARR_SA in the Terminal field.
   (In-Airport Merchants) Please refer to this tutorial for more information on the Dispatch Location and Deadline.
   (Off-Airport Merchants) Please refer to this tutorial for more information on the Dispatch Location and Deadline.