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TREX - How to do a Partial Order Cancellation?

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⚠️ Cancellations can only be done when the order status is Open..

  1. In the Home Page, you may click into Open Orders. Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
  2. Search for the Order to cancel
  3. In the top right hand corner, click on Cancel Order/ SKU
  4. Select Partial Order Cancellation and ✔️ the checkbox of the product that cannot be fulfilled
    Under Quantity to Cancel ➡️ select accordingly.
    For Cancellation Reasons ➡️ select the most appropriate option.
    Once done ➡️ Yes
     

    The SKU status in the Order will appear as Cancelled.