Seller University

How to create a product (Services)

Home » Learning Resources - Beginner » Module 3: Create Product Listings » How to create a product (Services)

Please follow the steps below to create an individual product on TREX!
Look out for the highlighted fields as special inputs are required for Service SKUs.

  1. In TREX, go to Products ➡️  Add New Products
  2. Add a Product

Step 1: Generic Attributes

  1. Category: Please select Beauty > Others Beauty > Beauty Services
  2. Brand: You may type in the Brand of the product.
  3. Frontend Product Name (EN), [ZH]: Product (Service) Name in English. This will be shown to customers on iShopChangi.
  4. Description (EN), [ZH]:
    – Provide a summary of the Service. Please highlight the benefits/ features.
    – State the venue(s) where the Service can be redeemed
    – Include the duration of the Service provided.
    E.g., 90 Mins
    – Include Non-refundable and Non-Exchangeable clause.
    E.g., No cancellation of order after purchase is made.
    – State clearly how order will be fulfilled.
    E.g., “Upon purchase, you will be contacted via email to confirm the date of your appointment within 3 working days.“, “Please show your confirmation email / bring physical voucher on the day of your appointment.“
  5. Description Image (EN), [ZH]: Insert a lifestyle image of the product. Dimensions: 1280 pixels by 852 pixels. It will appear on the right of the Product Description on iShopChangi.
  6. Additional Description (EN), [ZH]: Please provide an Additional Description Image in the Additional Description Image field to utilise this field❗550 characters max.
  7. Additional Description Image (EN), [ZH]: Insert an additional lifestyle image of the product. It will appear on the left of the Additional Description
  8. Awards Image 1: Include awards and accolades! This will inform the customer that the product listed is an award-winning product and they will be more inclined to purchase it😊 Each award and accolade image to occupy less than or equal to 1/16 of the entire product image
  9. Video Link 1 (EN), [ZH]: Input the video link ⚠️ Only YouTube video links are accepted.
  10. Is Free Gift?: Select Yes if product is a GWP.
  11. Travel Exclusive: Select True if product is sold exclusively for Travellers only.
  12. Love SG: Select True if product is from a local brand in Singapore
  13. Changi Exclusive: Select True if product is sold exclusively in Changi only and nowhere else in the world.
  14. Changi 1st: Select True if product is first to launch or pre-launch in
    Changi (E.g. Worldwide/ Asia/ APAC/ TR/ TR APAC),
    Changi exclusive packaging set or TR bundle set,
    Changi Exclusive shade/ colour/ size or
    has a Changi exclusive GWP.
  15. Changi 1st Start Time: Start date refers to start of launch and exclusivity. Format: DD-MM-YYYY
  16. Changi 1st End Time: End date refers to end of launch and exclusivity. Format: DD-MM-YYYY
  17. Gift And Value: Select True if product is a Gift Set.
  18. Meta Description (EN), [ZH]: Input phrases on the product, product type, function etc.❗255 characters max.
  19. Meta Keywords (EN), [ZH]: Input keywords on the product, product type, function etc.💡Provide up to 10 keywords. Please separate them with comma.❗255 characters max.
  20. SEO Description (EN), [ZH]: Brief description of the product’s unique selling point in English [en] and in Simplified Chinese Characters [zh].❗255 characters max.
  21. Click on Save and Proceed to Unique Attributes

Step 2: Unique Attributes

  1. Backend Product Name (EN), [ZH]: Product Name in English. Input the variant details. E.g., Apple iPhone 15 – Silver 256GB. This is for backend reference and will appear in order documentation and reports.
  2. SKU Code: Company’s internal code for the SKU.❗16 characters max without symbols or spaces. For Bundle SKUs, please create a unique code. ⚠️ Do not use the same code as a single selling SKU as this will overwrite the data of the single selling SKU.
  3. EAN: EAN/ Bar Code Number.❗16 characters max without symbols or spaces. For Bundle SKUs, please create a unique code. ⚠️ Do not use the same code as a single selling SKU as this will overwrite the data of the single selling SKU.
  4. Hero Image: Image should feature the product voucher on a plain white background.
    E.g., (Left Image) Vertical image cropped to the edges. (Right Image) Horizontal image cropped to the edges.
  5. Retail Price: Selling price before discount and tax. Ensure that the price indicated meets the Free Delivery criteria.💡 This is the selling price before GST ℹ️ Please select False (ensure selection is toggled to grey) for the GST Absorption – Non Traveller field in the later steps.
  6. Stock Quantity: Stock available for sale.
  7. Out Of Stock Quantity: Offer will be taken offline when the stock level of the SKU hits this number.
  8. Low Quantity Alert: A notification will sent when the stock level of the SKU hits this number.
  9. Availability Start Date: If product is available for a certain period of time, please state the Start Date/ Time.
  10. Availability End Date: To hide a product from storefront, input yesterday’s date.
  11. Discount Price: Discounted price before tax💡 This is the discounted price before GST ℹ️ Please select False (ensure selection is toggled to grey) for the GST Absorption – Non Traveller field in the later steps.
  12. Discount Start Date: When the Discount starts.
  13. Discount End Date: When the Discount ends.
  14. Staff Discount Price: Staff Discount Price for the Airport Community. 💡This is the discounted price before GST ℹ️ Please select False (ensure selection is toggled to grey) for the GST Absorption – Non Traveller field in the later steps.
  15. Staff Discount Start Date: When the Staff Discount starts.
  16. Staff Discount End Date: When the Staff Discount ends. If you wish to clear the Staff Price details, please click on the Clear Staff Price button
  17. Lead Time to Ship (Days): Only applicable for Dropship Merchant3PL fulfillment mode. Lead time to prepare your order before handing it over to your logistics partner. Input Numeric Value > 1.
    💡 This is added into the calculation for # of delivery days on storefront. E.g. Latest delivery by= Lead time to ship (days) + Maximum delivery days
  18. Shipment Type: Select Merchant 3PL. Please speak to your Account Managers to proceed with this arrangement as this needs to be configured backend.
  19. Airport Collection: Select None
  20. Home Delivery: Select HomeNonTraveller
  21. GST Absorption – Non-Travellers: Ensure that the selection is toggled so that it turns grey. This indicates that the store is not absorbing GST.
  22. Rental Department Code: Please check in with your Account Manager if there are any special codes to input.
  23. Locker Restricted: Only applicable for CAG Consolidated fulfillment mode. If product is less than 80cm (Length x Width x Height) and is less than 5kg, toggle the selection so that it turns green (True!)
  24. LAG Item: If SKU is a Liquid, Aerosol or Gel product exceeding 100ML, toggle the selection so that it turns green (True!)💡 LAG products need to be packed in STEB bags during order fulfilment
  25. Airport Staff Only: If SKU is sold exclusively for airport staff, toggle the selection so that it turns green (True!)
  26. If there are no variants to add, please click on Save & Proceed to Category Attributes

What's Next

Once the products have been successfully created, the Seller Centre Team will review the products for approval.
📝 Note: SLA is 1-2 business days for product approvals.

If there are no issues, the product will be approved and the product status will change from New ➡️ Approved.
If there are issues, the product will be temporarily rejected and the rejection reason will be provided. The product status will change from New ➡️ Changes Required.

💡Upcoming product launch? Request for an expedited product approval.