Seller University

DM3PL Mode - Bulk Update of Order Status

Order Prefix & Suffix Reference

  • Traveller Orders: HC<YYMMDD0000>DM-XXXX-A (e.g. HC2004146005DM-1000-A)
  • Non-Traveller Orders: NC<YYMMDD0000>DM-XXXX-A (e.g. NC2011120002DM-1000-A)

⚠️ For HCXXXXXXXXDM-XXXX and HSXXXXXXXXDM-XXXX orders, ensure delivery only after the Flight Date/Time.

Order Statuses

Open: A new order that has not been processed yet. 💡Partial or full order cancellations can only be done at this stage.
Ready to Ship: The order has been processed and is ready to be shipped.
Shipping in Progress: The order is out for delivery.
Delivered to Customer: The order has been delivered to the customer.

How to process the order

  1. Go to All Orders ➡️ Open Orders
  2. Click on a checkbox to select an order. Once an order has been selected, the Bulk Update button will appear on the top right hand corner. ➡️ Click on Bulk Update
  3. Click on Export File
  4. 📝Note: Order status = Open
    Please fill up the following information below:
    – Original Quantity:The quantity in the order.
    – Quantity: The quantity that can be fulfilled for the order.
    – Cancellation Reason:Select the cancellation reason in the dropdown if the quantity was adjusted.
    – Courier: Select the carrier in the dropdown.
    – Tracking Number: Input the courier tracking number.
    – Tracking URL: Input the courier tracking URL.

    If the tracking information has been included and the file has been uploaded successfully, the order status will change from Open ➡️ Shipping in Progress.If the tracking information was not included and the file was uploaded successfully, the order status will change from Open ➡️ Ready To Ship.📝Note: Order status = Ready To Ship.
    Please fill up the following information below:
    – Courier: Select the carrier in the dropdown.
    – Tracking Number: Input the courier tracking number.
    – Tracking URL: Input the courier tracking URL.

    Once the file has been uploaded successfully, the status will change to Shipping in Progress.
  5. Once done, save the file. In TREX, click on the Upload Excel File button to upload the template. It will take about 5 minutes. Once the upload is completed, please check the status of the file and download the Error Report if needed.