Seller University

TREX - DM3PL Mode - Bulk Update of Order Status

💡 NCXXXXXXXXDM-XXXX/ NSXXXXXXXXDM-XXXX – A Home Delivery Order placed by a Non-Traveller
💡 HCXXXXXXXXDM-XXXX/ HSXXXXXXXXDM-XXXX – A Home Delivery Order placed by a Traveller
⚠️ IMPORTANT: For HCXXXXXXXXDM-XXXX/ HSXXXXXXXXDM-XXXX orders, please ensure that the order is delivered after Flight Date/Time.

Order Statuses

Open: A new order that has not been processed yet. 💡Partial or full order cancellations can only be done at this stage.
Ready to Ship: The order has been processed and is ready to be shipped.
Shipping in Progress: The order is out for delivery.
Delivered to Customer: The order has been delivered to the customer.

  1. Go to All Orders ➡️ Open Orders
  2. Click on a checkbox to select an order. Once an order has been selected, the Bulk Update button will appear on the top right hand corner. ➡️ Click on Bulk Update
  3. Click on Export File
  4. The template seen below are for orders in the Open status.You will need to fill up the
    – Original Quantity:The quantity in the order.
    – Quantity: The quantity that can be fulfilled for the order.
    – Cancellation Reason:Select the cancellation reason in the dropdown if the quantity was adjusted.
    – Courier: Select the carrier in the dropdown.
    – Tracking Number: Input the courier tracking number.
    – Tracking URL: Input the courier tracking URL.If the tracking information has been included and the file has been uploaded successfully, the order status will change from Open ➡️ Shipping in Progress.If the tracking information was not included and the file was uploaded successfully, the order status will change from Open ➡️ Ready To Ship.
    The template seen below are for orders in the Ready To Ship status.💡 You can use the Bulk Update feature to update the tracking information. Once the file has been uploaded successfully, the status will change to Shipping in Progress.
  5. Once done, save the file. In TREX, click on the Upload Excel File button to upload the template. It will take about 5 minutes. Once the upload is completed, please check the status of the file and download the Error Report if needed.