Why should I include awards and accolades in my main product image? This will inform the customer that the product listed is an award-winning product and they will be more inclined to purchase it😊 Guidelines Add award and accolades on the top right hand corner of the image Each award . . . Read more
Check the error in the Failed Reason column. This can be found on the far right of the template. In the original file uploaded, edit the error in the respective field/ column ➡️ Save the file Products ➡️ Add New Products ➡️ Bulk Upload of Multiple Products Scroll down to Uploaded . . . Read more
Products ➡️ My Products ➡️ Bulk Upload of Multiple Products Scroll down to the Upload Templates section, you will be able to see all the logs of all the upload templates. On the right, you will see the Status of the upload. If you see the tick icon, this means . . . Read more
Products ➡️ My Products Click on the Product Name ➡️ Click on the pen icon to edit Under the Unique Attributes, scroll down to the Out of Stock Quantity field. Check if the Out of Stock Quantity = Stock Quantity. If so, please remove this value so that the Out . . . Read more
If you have hidden your product by setting the Available End Date, it will disappear from the PDP (Product Display Page) within 5 minutes. If it is still appearing, please write to us via the Merchant Service Desk. If you have deleted your product, it will be removed from PDP . . . Read more
Grouped Products 💡 Use the Variant Group Code (VGC) to group products when creating new products. This allows you to group product variations together under 1 listing on storefront. Customers can select from the options found on the Product Display Page. Beauty Category Grouping products with different colours/ swatch images, . . . Read more
Filling up the category attributes in the backend on TREX How the category attributes will appear on the frontend on the PDP (Product Display Page) Spirits e.g. Whiskies, Brandy, Cognac, Gin, Liqueurs, Rum, Soju, Tequila, Vodka etc. Volume: Indicate the volume in ml 🧴 Producer [en], [zh]: The producer of the . . . Read more
Filling up the category attributes in the backend on TREX How the category attributes will appear on the frontend on the PDP (Product Display Page) 📝 Fields to take note of when grouping products together Backend Product Name [en] [zh]: For backend reference. Should be as detailed as possible including . . . Read more
Generating a template Filling up the product information in the template Uploading the filled product template into TREX Step 1: Generate a template Go to Products ➡️ Add New Products ➡️ Bulk Upload of Multiple Products Select the Product Category E.g., Beauty ➡️ All Perfumes ➡️ All Her Perfumes Generate And Download . . . Read more
Individual Update Products ➡️ My Products Click on the Product Name ➡️ Click on the pen icon to edit Under the Unique Attributes, scroll down to the Available End Date field ➡️ To hide a product from storefront, input a past date e.g., Yesterday’s date. Once done, scroll to the . . . Read more