- In the Home Page, you may click into Open Orders.
Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
- Select an order
Departure Orders e.g., DCXXXXXXXXXX or DSXXXXXXXXXX.
Arrival Orders e.g., ACXXXXXXXXXX or ASXXXXXXXXXX.
- Identify the item(s) purchased to see if you have sufficient stocks to fulfill the order.
Check the Flight Date to see if you are able to send the orders to the Dispatch Locations in time.
(In-Airport Merchants) Ensure Security Tamper Evident Bag (STEB) is used for LAG products.
- To process the order, click on Ready to Ship.
A pop-up window will appear
⚠️ If unable to fulfil the order, please see these tutorials on how to proceed with a full or partial refund.
If able to fulfil the order, select Yes.
Order status has changed to Ready to Ship
- Print Documents ➡️ Print Order Receipt and Print Delivery Order
- *Launching on 11 Dec 2023*
Seletar Airport (SA) DEP orders will be displayed as DEP_SA in the Terminal field.
Seletar Airport (SA) ARR orders will be displayed as ARR_SA in the Terminal field.
(In-Airport Merchants) Please refer to this tutorial for more information on the Dispatch Location and Deadline.
(Off-Airport Merchants) Please refer to this tutorial for more information on the Dispatch Location and Deadline.