TREX - Consol Mode - LANDSIDE Order

Open: A new order that has not been processed yet. 💡Partial or full order cancellations can only be done at this stage.
Ready to Ship: The order has been processed.
Shipping in Progress: Collection Centre (CC) has received the order.
Delivered to Customer: The order has been collected by the customer.

1. In the Home Page, you may click into Open Orders. Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
2. Select an order e.g., LCXXXXXXXXXX or LSXXXXXXXXXX.
3. Identify the item(s) purchased and check if you have sufficient stocks to fulfill the order.
4. To process the order, click on Ready to Ship.
   A pop-up window will appear.
   ⚠️ If unable to fulfil the order, please see these tutorials on how to proceed with a full or partial refund.
   If able to fulfil the order, select Yes.
   Order status has changed to Ready to Ship.
5. Click on Print Documents ➡️ Print Delivery Order and Print Order Receipt