Fixed discount for brand
Overview
This tutorial explains how to create a promotion that rewards shoppers with a fixed discount when they purchase products from a brand (or reach that brand’s minimum spend threshold).
Pre-requisites
Before configuring the promotion, ensure the supporting assets and product setup are in place.
1. Finalise the promotion details.
Prepare the customer-facing elements in advance so you can complete the setup in one session.
– Promotion Name (EN) e.g., $X off with a min spend of $X from Brand A
– Promotion Name (ZH) e.g., 购买A品牌商品，消费满$X，可立减$X
– Promotion Description (EN) e.g., Enjoy $X off with a min spend of $X from Brand A from Store A. Promotion ends 28 Feb 2026.
– Promotion Description (ZH) e.g., 于A店购买A品牌商品，消费满$X，可享$X优惠。活动截止至2026年2月28日。
– Promotion Banner (840px by 560px) – increase visibility on the category page & PDP.
How the promotion will appear on the promotion carousel on the Category page.
How the promotion will appear on the PDP (Product Display Page).
How the promotion will appear at the Shopping Cart.
Steps to create the promotions in SAP BackOffice
1. Click on Marketing in the left-hand side menu.
2. Select Promotion Templates
3. Click on the binoculars icon
4. Click on Search
5. Select the FixedDiscount_Brand_Template
6. Click +
7. Create a unique code for the promotion.
8. Click OK
9. Input the promotion schedule.
10. Include the Description.
11. Select your Shop.
12. Append a Media banner.
13. Input the promotion Name.
14. Click Save.
15. Click on the Conditions & Actions Tab.
16. Click on Qualifying categories group to expand the section.
17. Select your Shop.
18. Input the special category in the Categories field. Select the Staged version.
19. (Optional) Input the min. spend condition.
📝 Note: For WeChat Mini Program applicable merchants only.
If the promotion applies to only one platform (WeChat Mini Program or iShopChangi website), please add the Qualifying By Channel condition (from the Available Conditions section on the right). Under Qualifying By Channel, click Channel Type ➡️ select the applicable channel.
If it applies to both platforms, please ignore this note.
20. Click on Fixed discount on products to expand the section.
21. Input the discount amount under Absolute discount value.
22. Click Save.
23. Click on the paper aeroplane icon to publish. Ensure that the status changes from Unpublished to Published.
Common FAQs/Errors
1. Unable to publish the promotion?
If you are unable to publish, please review mandatory fields for missing or invalid values.
2. Promotion Banner not appearing on storefront?
If the promotion is working but the banner is not appearing on the Category Banner Carousel or PDP, please inform your Account Manager and the iSC team will review the banner and approve it. Please also ensure that the banner meets the requirements.