Percentage discount for Tiered Spend 2
Overview
This tutorial explains how to create a promotion that rewards shoppers with a percentage discount when they reach the minimum spend amount for the second tier.
Pre-requisites
Before configuring the promotion, ensure the supporting assets and product setup are in place.
1. Finalise the promotion details.
Prepare the customer-facing elements in advance so you can complete the setup in one session.
– Promotion Name (EN) e.g., X% off with a min spend of $X
– Promotion Name (ZH) e.g., 消费满$X，可享X%折扣
– Promotion Description (EN) e.g., Enjoy X% off with a min spend of $X from Store A. Promotion ends 28 Feb 2026.
– Promotion Description (ZH) e.g., 在A店满$X享X%折扣。优惠至2026年2月28日结束。
– Promotion Banner (840px by 560px) – increase visibility on the category page & PDP.
How the promotion will appear on the promotion carousel on the Category page.
How the promotion will appear on the PDP (Product Display Page).
How the promotion will appear at the Shopping Cart.
Steps to create the promotions in SAP BackOffice
1. Click on Marketing in the left-hand side menu.
2. Select Promotion Templates
3. Click on the binoculars icon
4. Click on Search
5. Select the PercentageDiscount_StoreTier1_Template
6. Click +
7. Create a unique code for the promotion.
8. Click OK
9. Input the promotion schedule.
10. Include the Description.
11. Select your Shop.
12. Append a Media banner.
13. Input the promotion Name.
14. Click Save.
15. Click on the Conditions & Actions Tab.
16. Click on the first Shop Total to expand the section.
17. Select your Shop.
18. Under Price threshold, input the min. spend condition for Tier 2.
📝 Note: For WeChat Mini Program applicable merchants only.
If the promotion applies to only one platform (WeChat Mini Program or iShopChangi website), please add the Qualifying By Channel condition (from the Available Conditions section on the right). Under Qualifying By Channel, click Channel Type ➡️ select the applicable channel.
If it applies to both platforms, please ignore this note.
19. Click on Percentage discount on products to expand the section.
20. Input the Percentage discount value.
21. If applicable, input the Max discount cap e.g., 5 for $5.
22. Click Save.
23. Click on the paper aeroplane icon to publish. Ensure that the status changes from Unpublished to Published.
Common FAQs/Errors
1. Unable to publish the promotion?
If you are unable to publish, please review mandatory fields for missing or invalid values.
2. Promotion Banner not appearing on storefront?
If the promotion is working but the banner is not appearing on the Category Banner Carousel or PDP, please inform your Account Manager and the iSC team will review the banner and approve it. Please also ensure that the banner meets the requirements.