How to create a staff discount promotion in TREX
This tutorial explains how to create and manage Staff Discount Promotions in TREX using the Marketing Centre. You can set up promotions individually or in bulk using the upload template.
Create a new staff discount promotion
Pick from List
- Marketing Centre ➡️ Promotions ➡️ Create New
- Promotion Name: For backend reference only to identify and manage promotion. 150 characters max. e.g., July 2025 – 15% off Brand X products.
- Customer Type: Select the customer type that the promotion applies to e.g., All, Arrival, Departure or Non-Traveller. You may only select 1 option from the drop-down.
📝 Note:
Arrival includes Arrival and TR Home Delivery customers.
Non-Travellers includes NT Home Delivery and Landside Collection customers.
- Promotion Period (Start): Date and time that the promotion will start.
📝 Note: If there were no inputs, the promotion will begin +15mins from Promotion Creation Time. e.g., T+15mins
Click on the 📅 icon to select the Start Date and Time.
- Promotion Period (End): Date and time that the promotion will end.
📝 Note: If there were no inputs, the promotion will run indefinitely.
Click on the 📅 icon to select the End Date and Time.
- Click on + Add Products
💡 A pop-up window will appear. Available Search Parameters: Product Name, SKU Number, Category, Brands.
Example: Searching with the Product Name.
Example: Searching with the SKU Number.
Example: Searching with the Product Category.
Example: Searching with the Brand.
You will be able to view and select up to 100 products per page.
Select the applicable products by clicking on the checkbox on the left of Product Details.
Click on Confirm Products.
- (For Bulk Setting) Discount Value: Discount value of the promotion. Input numerical values only ➡️ Select the applicable products (either Selected Products or Select All Products) by clicking on the checkbox ➡️ Apply Selected.
💡 The Discounted Value will be applied and automatically reflected on the Discounted Price.
- (For Individual Products) Discounted Price: Input the discount price of the product before GST. GST may apply depending on the product settings. Input numerical values only including decimal place.
💡 The Discount Value will change accordingly.
- (For Individual Products) Discount Value (%): The discount value of the promotion that is set on the individual line items. Input numerical values only. Do not include decimal places, 0 or 100.
💡 The Discount Price will change accordingly.
- Promotion Period (Start): Date and time that the promotion will start.
📝 Note: You may skip this step if you have already keyed in this information earlier in Step 4. If there were no inputs, the promotion will begin +15mins from Promotion Creation Time. e.g., T+15mins - Promotion Period (End): Date and time that the promotion will end.
📝Note: You may skip this step if you have already keyed in this information earlier in Step 4. If there were no inputs, the promotion will run indefinitely.
- You may click on Save To Draft or Submit.
Bulk Upload Template
- Marketing Centre ➡️ Promotions ➡️ Create New
- Promotion Name: For backend reference only to identify and manage promotion. 150 characters max. e.g., Aug 2025 – Brand X $/% Promotion
- Customer Type: Select the customer type that the promotion applies to e.g., All, Arrival, Departure or Non-Traveller. You may only select 1 option from the drop-down. 📝 Note: Arrival includes Arrival and TR Home Delivery customers. Non-Travellers includes NT Home Delivery and Landside Collection customers.
- Promotion Period (Start): Date and time that the promotion will start. 📝 Note: If there were no inputs, the promotion will begin +15mins from Promotion Creation Time. e.g., T+15mins
- Promotion Period (End): Date and time that the promotion will end. 📝 Note: If there were no inputs, the promotion will run indefinitely. Click on the 📅 icon to select the End Date and Time.
- Click on + Add Products💡 A pop-up window will appear ➡️ Click on the Bulk Upload tab ➡️ Download Template
- This is an example of the template. You will be able to see the Product Name, Brand, Category, SKU Number, Offer SKU Code, Stock Quantity, Retail Price, Promotion Applied, Discounted Price, Discount Value fields. ⚠️ Only the Discounted Price and Discount Value fields are editable.
- Delete the rows/products that are not applicable for the promotion that you are creating.
- Input either the Discount Value
⚠️ Please input whole numbers only. Do not input any symbols such as % or decimals.
OR (example) input the Discount Price
⚠️ Please input numerical values only. Do not input any symbols such as $.
⚠️ Please fill up the Discounted Price or Discount Value column. Do not fill up both columns otherwise you will face an error with the upload. - Save the file ➡️ In the TREX window, Click to upload ➡️ Confirm.
You will be redirected to the Promotions page! Please click on the Promotion Name to verify if the Promotion has been uploaded successfully. 
- 📝 Note: To check if the upload was successful, click into the Promotion and you should be able to see all your products with the corresponding discounts.
If there is an error message such as “One or more entries failed to upload. Click to download the error report”, please Click to download the error report to view the affected products and the error message.
You will need to edit the affected products in the original file that was uploaded. To access the original file, you may click on the 3 dot icon on the right side of the image below ➡️ View Uploads 
Click on the latest file in the Uploaded File column. Once you have made the amendments, repeat step 10 and ensure that there is no error with the next upload. 
- To publish the promotion, click on the pencil icon to edit.
Scroll down to view the products and check if the Discount Value has been set correctly.
💡 (Example) If you had set the Discounted Price directly, check the Discounted Price column to check if the values are correct. 
You may view more products by selecting one of the options below. 
💡 (Optional/If Applicable) If you would like to edit details such as e.g., changing the Discounted Price or Discount Value, you may continue to do so. Simply click into the field and edit the value. You will notice that the corresponding value will adjust as well.
Example: Changing from 20% to 10%. The Discounted Price automatically changes as well.
- To publish the promotion, click on the checkbox.
Select All Products. 
Click Confirm to publish the promotion. 
The promotion status will now change from Draft to Upcoming. 
Check your staff promotion in the Products page
- Products ➡️ My Products
- You will be able to see a Promotions under the Price column for products with a Staff Promotion.
If you hover your cursor over the label, a pop-up box will appear with the promotion details.
- In the pop-up box, only 1 Ongoing Staff Price will be displayed at any point in time. If there is more than 1 ongoing promotion, the lowest price will be displayed.
- If you click on the View More button, you will be redirected to the Promotions page where you will be able to see all Ongoing promotions associated with the product.
