How to reconcile reimbursement for the value of the CAG Funded Promotional Codes and CR Points?
- The total amount of reimbursement is based on the aggregate of the following:
– Promo Discount Amount
– CR Point Amount
– CR Point Refund AmountThe above amounts can be viewed from the Sales Disbursement Report:
For information on downloading of Sales Disbursement Report, please refer to:
How to download the Sales Disbursement Report? - If the customer order is refunded, iSC will initiate a promotion reimbursement recovery from you based on the value of the previously reimbursed Promotional Codes and CR Points. This amount will offset against the current period’s reimbursements.If there is a net refund for the reimbursement period (i.e., the recovery amount exceeds the reimbursement due), the net amount is payable to iSC through Interbank Giro.
- Reimbursement Period:
– 1st day to 15th day of each calendar month (Indicative settlement date: 25th of the month*)
– 16th day to last day of each calendar month (Indicative settlement date: 10th of each following month*)
*Subject to delay due to weekends, public holidays or bank clearance, etc. - In the event of a reimbursement to you, the following descriptions will be indicated in the bank remittance advice:
– [Store ID]-iSC 2C2P Promo+CR DD-DDMMMYY [relevant reimbursement period]
– [Store ID]-iSC LP Promo+CR DD-DDMMMYY [relevant reimbursement period]
📝 Note: Reimbursement for transactions fully redeemed by customers through Promotional Codes and/or CR Points (Processor = N/A) will be processed with reimbursements for transactions processed through 2C2P. - In the event of a promotion reimbursement recovery from you, the following descriptions will be indicated in the invoice issued to you1:
– [Store ID] – Recovery of ISC 2C2P Promotion Codes and Changi rewards points given to customers due to sales refund for period DD-DDMMYY [relevant reimbursement period] and
– [Store ID] – Recovery of ISC LP Promotion Codes and Changi rewards points given to customers due to sales refund for period DD-DDMMYY [relevant reimbursement period]1
You may retrieve the invoice through EPIC (e-Invoicing).If you don’t have access to EPIC, please contact us through the Merchant Service Desk via the Okta SSO page, and our team will help you get set up.