(Off-Airport) Dispatch HOME DEL Order

For off-airport merchants dropping off home delivery orders at the off-airport warehouse.
Order prefix: HC/HS/NC/NS

⚠️ Important

iSC reserves the right to reject any order that is not in compliance with these guidelines.
For rejected orders, Merchants are required to bring back the full order and dispatch the full order to iSC again in the next 24 hours. iSC will not keep partial orders at iSC facilities. Any order that is delivered late to Customers due to Merchants not in compliance with iSC guidelines will be considered late due to Merchants.

1. Please dispatch orders timely, in accordance with the dispatch deadline below. Merchants on-time delivery will be reviewed on a daily/weekly/monthly basis and Merchants performance to be shared with Account Manager.
2. Please dispatch to the correct iSC facilities, any deviation should be routed through Account Manager for review.
3. For orders that are not received at iSC facilities by the Dispatch Deadline may be cancelled and refunded. Please avoid this as it will result in a bad customer experience.

Deliver to: DB Schenker, 2 Changi South Ave 1 (SLC), S486149.
WEF 14 July 2025
Visitor Registration

1. Pre-register your visit via this form for each trip.
   Important Form Details:
   ‘Host’: Please select I-Shop Changi
   ‘Visit Purpose’: Please select Meeting or Contractor
2. Once the form is approved by DB Schenker, a QR code will be generated and sent to the registered email address indicated in the form.
3. Please also check your Junk Mailbox if the email confirmation can’t be found in your Inbox.

For Cars/Vans/Trucks
Enter premises via Gate B ➡️ Show QR code at guard house ➡️ Drive up the ramp and drop off orders at Level 4 loading bay.

For Motorcycles
Enter premises via Gate A ➡️ Show QR code at guard house ➡️ Park at open air carpark ➡️ Take lift to Level 4 ➡️ Receiving at Level 4.

Contact: Amanda @ +65 9746 3016 or Ng @ +65 9642 7239
Operating Hours: Between 10am – 1pm or 2pm – 6pm on Mondays to Saturdays excluding Public Holidays.

Dispatch Deadline: Next Day from the Order Date by 6pm excluding PH, Saturdays and Sundays. 

⚠️ Long pants and covered shoes are the minimum safety requirements for delivery personnel entering Off-Airport WH.