TREX - How to do a Partial Order Cancellation?
⚠️ Cancellations can only be done when the order status is Open..
- In the Home Page, you may click into Open Orders. Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
- Search for the Order to cancel
- In the top right hand corner, click on Cancel Order/ SKU
- Select Partial Order Cancellation and ✔️ the checkbox of the product that cannot be fulfilled
Under Quantity to Cancel ➡️ select accordingly.
For Cancellation Reasons ➡️ select the most appropriate option.
Once done ➡️ Yes
The SKU status in the Order will appear as Cancelled.