Dropship CAG3PL Mode – Process Home Delivery Orders
This tutorial shows you how to fulfill home delivery orders in the Dropship CAG3PL fulfillment mode.
Order Prefix & Suffix Reference
- Traveller Orders: HC<YYMMDD0000>DP-XXXX-A (e.g. HC2004146005DP-1000-A)
- Non-Traveller Orders: NC<YYMMDD0000>DP-XXXX-A (e.g. NC2011120002DP-1000-A)
⚠️ For HCXXXXXXXXDP-XXXX and HSXXXXXXXXDP-XXXX orders, ensure delivery only after the Flight Date/Time.
How to process the order
- In the Home Page, you may click into Open Orders.
Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
- Select an order e.g., NCXXXXXXXXXX or NSXXXXXXXXXX.
- Identify the item(s) purchased and check if you have sufficient stocks to fulfill the order. Since the order is currently in Open status, partial or full cancellations can only be done at this stage.
- Confirm the No. of Delivery Boxes Required
- Select the PickUp Date from Warehouse. This is the pickup date that Ninjavan will arrive at your Ops Warehouse to pick up the order. ⚠️ Ninjavan does not pick up on Sundays and Public Holidays
To process the order, click on Ready to Ship. A pop-up window will appear.
If unable to fulfil the order, under Quantity to Fulfil ➡️ select 0.
Under Reasons, select accordingly.
If able to fulfil the order, select Yes.
Order status has changed to Ready to Ship.
- Click on Print Documents ➡️ Print Receipt ➡️ Print Airway Bill
📝 Note: Please wait 1-2 minutes before printing the Airway Bill.
Ensure that you have printed 1 copy of the Receipt and 1 copy of each Airway Bill.
📝 All order documents should be printed separately. Please do not print both documents on the same piece of paper.
Example: Receipt
Example: Airway Bill (AWB). If your order has multiple AWBs💡Depends on the # of boxes selected earlier), you will need to stick the AWB on each parcel.
💡 If you need help printing these documents when the order isn’t in Ready to Ship status, please contact us through the Merchant Service Desk on the Okta SSO page.
⚠️ Once orders have been processed, you will not be able to cancel it from your end. Please contact our Customer Service Team at isc.cs@changiairport.com for assistance.
Where to dispatch the order
Once the Home Delivery order has been processed and the status has changed to Ready to Ship, please follow the steps found in Dropship CAG3PL – Dispatch Home Delivery Orders.