CAG3PL Mode - HOME DEL

💡 NCXXXXXXXX/ NSXXXXXXXX – A Home Delivery Order placed by a Non-Traveller
💡 HCXXXXXXXX/ HSXXXXXXXX – A Home Delivery Order placed by a Traveller
⚠️ For HCXXXXXXXX/ HSXXXXXXXX orders, please ensure that the order is delivered after Flight Date/ Time.
⚠️ Orders that have not been processed within 5 days of the order date will be automatically cancelled.

1. Expand the sidebar on the left-hand side
2. My Orders
3. Under All Orders, look at orders with the status Pending Acceptance ➡️ Click on the Order ID
4. Ensure that your stock level is sufficient to fulfil the order.
   For each SKU, ☑ tick the checkbox on the left ➡️ click on Accept to proceed with order.
   ⚠️ If the checkbox is not ticked when Accept is clicked, SKUs that were not selected (not ticked) will be rejected.
   ⚠️ If the order has 2 quantities of the same product but you only have 1 quantity left. Please click on Accept first. You may proceed to do a Partial Refund later.
   💡 Order status will automatically change from Pending Acceptance ➡️ Debit in progress ➡️ Awaiting Shipment.
   Please refresh the page if unable to see the change.
   ⛔ Please do not click Marked as shipped 🙅
5. Pack the order into an appropriate number of carton box(es) and ensure sufficient packaging materials are used.
   Click into Number of Boxes ➡️ click on the pencil icon✏️ to update the corresponding number of carton boxes (Default is set to 1 box) ➡️ Confirm
6. Before you proceed with the next step, please take note of the following.
   ⚠️ IMPORTANT: For HCXXXXXXXX/ HSXXXXXXXX orders, please ensure that the order is delivered after Flight Date/ Time.
7. At the top right corner of the page, click on More Actions➡️ Custom field ➡️ Pickup Date from Warehouse. Select the pickup date (Ninjavan will arrive at your Ops Warehouse to pick up the order) ⛔ Please do not click Marked as shipped
   🙅💡 Note: The pickup date will appear under the Additional Information section. Please note Ninjavan does not pick up on Sundays and Public Holidays)
8. To track the order status, you may click on the Tracking URL on the order page. This will redirect you to Ninjavan’s tracking page. ⛔ Please do not click Mark as shipped🙅
9. Ensure all parcels are packed and ready to be picked up. Hand parcel(s) over to Ninjavan on the selected pick-up date.
   💡 Order Status will change from Awaiting Shipment ➡️ Shipped automatically once Ninjavan scans the parcel during the handover. ​Order status will change from Shipped ➡️ Received once parcel is delivered by Ninjavan