Dropship CAG3PL Mode – Process Home Delivery Orders

💡 This tutorial shows you how to fulfill home delivery orders in the Dropship CAG3PL fulfillment mode.

1. In the Home Page, you may click into Open Orders. Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
2. Select an order e.g., NCXXXXXXXXXX or NSXXXXXXXXXX.
3. Identify the item(s) purchased and check if you have sufficient stocks to fulfill the order.
4. Confirm the No. of Delivery Boxes Required
5. Select the PickUp Date from Warehouse. This is the pickup date that Ninjavan will arrive at your Ops Warehouse to pick up the order. ⚠️ Ninjavan does not pick up on Sundays and Public Holidays
6. To process the order, click on Ready to Ship. A pop-up window will appear.
   If unable to fulfil the order, under Quantity to Fulfil ➡️ select 0.
   Under Reasons, select accordingly.
   If able to fulfil the order, select Yes.
   Order status has changed to Ready to Ship.
7. Click on Print Documents ➡️ Print Order Receipt and Print Airway Bill
8. If you need to make changes to the No. of Delivery Boxes Required or the PickUp Date from Warehouse, you may still do so when the order status is in Ready to Ship.
   Click on the Edit button ➡️ make the changes accordingly ➡️ Confirm.
   Once done, please click on Print Documents ➡️ Print Airway Bill again.

💡 If you need help printing these documents when the order isn’t in Ready to Ship status, please contact us through the Merchant Service Desk on the Okta SSO page.
⚠️ Once orders have been processed, you will not be able to cancel it from your end. Please contact our Customer Service Team at isc.cs@changiairport.com for assistance.

Once the Home Delivery order has been processed and the status has changed to Ready to Ship, follow the appropriate dispatch guide below.

For merchants fulfilling Home Delivery orders under the Dropship CAG3PL mode, refer to Dropship CAG3PL – Dispatch Home Delivery Orders.