CAG Consolidated Mode – Process Home Delivery Orders

💡 This tutorial shows you how to fulfill home delivery orders in the CAG Consolidated fulfillment mode.

Open: A new order that has not been processed yet. 💡Partial or full order cancellations can only be done at this stage.
Ready to Ship: The order has been processed.
Shipping in Progress: Collection Centre (CC) has received the order.
Delivered to Customer: The order has been delivered to the customer.

▶️ Process a Home Delivery Order on TREX
Duration: 3:01

1. In the Home Page, you may click into Open Orders. Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
2. Select an order e.g., NCXXXXXXXXXX or NSXXXXXXXXXX.
3. Identify the item(s) purchased and check if you have sufficient stocks to fulfill the order.
4. To process the order, click on Ready to Ship. A pop-up window will appear.
   ⚠️ If unable to fulfil the order, please see these tutorials on how to proceed with a full or partial refund.
   If able to fulfil the order, select Yes.
   
   Order status has changed to Ready to Ship.
5. Click on Print Documents ➡️ Print Order Receipt and Print Delivery Order

💡 If you need help printing these documents when the order isn’t in Ready to Ship status, please contact us through the Merchant Service Desk on the Okta SSO page.
⚠️ Once orders have been processed, you will not be able to cancel it from your end. Please contact our Customer Service Team at isc.cs@changiairport.com for assistance.

Once the Home Delivery order has been processed and the status has changed to Ready to Ship, follow the appropriate dispatch guide below.

For in-airport merchants dispatching Home Delivery orders using the CAG Consolidated Mode, refer to In-Airport – Dispatch Home Delivery Orders (CAG Consolidated Mode).

For off-airport merchants dispatching Home Delivery orders using the CAG Consolidated Mode, refer to Off-Airport – Dispatch Home Delivery Orders (CAG Consolidated Mode).