All Modes – Process Departure and Arrival Orders

This tutorial shows you how to fulfill departure and arrival orders for all fulfillment modes.

▶️ Process a Departure Order on TREX
Duration: 3:08

1. In the Home Page, you may click into Open Orders. Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
2. Select an order
   Departure Orders e.g., DCXXXXXXXXXX or DSXXXXXXXXXX.
   Arrival Orders e.g., ACXXXXXXXXXX or ASXXXXXXXXXX.
3. Identify the item(s) purchased and check if you have sufficient stocks to fulfill the order. Since the order is currently in Open status, partial or full cancellations can only be done at this stage.
   📝 Note:
   – For departure orders, please be aware that the product packaging dimensions should not exceed 54cm x 36cm x 20cm to adhere to (key) airline restrictions.
   – For orders that should be tagged to Gate Hold Room (GHR) or contains Liquid, Aerosols & Gels (LAG) products, ensure that a Security Tamper Evident Bag (STEB) is used for LAG products.To process the order, click on Ready to Ship. A pop-up window will appear. If able to fulfil the order, select Yes.
   Order status has changed to Ready to Ship.
4. Print Documents ➡️ Print Order Receipt and Print Delivery Order
   📝 Note: Please wait 1-2 minutes before printing the Delivery Order.
   Ensure that you have printed 1 copy of the Receipt and 1 copy of the Delivery Order.
   📝 Note: All order documents should be printed separately. Please do not print both documents on the same piece of paper.
   Example: Delivery Order. This is for iSC’s Ground Vendor/Partner to sign and you may keep a signed copy as proof of delivery.
   
   Example: Receipt. This is to be packed in the order to be sent to Customer.
   

📝 Note:
Seletar Airport (SA) DEP orders will be displayed as DEP_SA in the Terminal field.
Seletar Airport (SA) ARR orders will be displayed as ARR_SA in the Terminal field.(In-Airport Merchants)

💡 If you need help printing these documents when the order isn’t in Ready to Ship status, please contact us through the Merchant Service Desk on the Okta SSO page.
⚠️ Once orders have been processed, you will not be able to cancel it from your end. Please contact our Customer Service Team at isc.cs@changiairport.com for assistance.

Once the Traveller order has been processed and the status has changed to Ready to Ship, please follow the steps found in Dispatch Travellers Order – All Modes.

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