Seller University

All Modes - DEP and ARR Order

Home » Learning Resources - Intermediate » Module 5: Order Fulfilment » All Modes - DEP and ARR Order

Order Prefix & Suffix Reference

  • Departure Orders: DC<YYMMDD0000>-XXXX-A (e.g. DC2004146005-3000-A)
  • Arrival Orders: AC<YYMMDD0000>-XXXX-A (e.g. AC2004146005-3000-A)

💡
Prefixes DC or DS indicate Departure Orders placed by Travellers.
Prefixes AC or AS indicate Arrival Orders placed by Travellers.

Order Statuses

Open: A new order that has not been processed yet. 💡Partial or full order cancellations can only be done at this stage.
Ready to Ship: The order has been processed.
Shipping in Progress: Collection Centre (CC) has received the order.
Delivered to Customer: The order has been collected by the customer.

Video Tutorial

▶️ Process a Departure Order on TREX
Duration: 3:08

How to process the order

  1. In the Home Page, you may click into Open Orders. Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
  2. Select an order
    Departure Orders e.g., DCXXXXXXXXXX or DSXXXXXXXXXX.
    Arrival Orders e.g., ACXXXXXXXXXX or ASXXXXXXXXXX.
  3. Identify the item(s) purchased and check if you have sufficient stocks to fulfill the order. If order should be tagged to Gate Hold Room (GHR) or contains Liquid, Aerosols & Gels (LAG) products. Ensure Security Tamper Evident Bag (STEB) is used for LAG products.
  4. To process the order, click on Ready to Ship.
  5. A pop-up window will appear
    ⚠️ If unable to fulfil the order, please see these tutorials on how to proceed with a full or partial refund.
    If able to fulfil the order, select Yes.
    Order status has changed to Ready to Ship.
  6. Print Documents ➡️ Print Order Receipt and Print Delivery Order

📝 Note:
Seletar Airport (SA) DEP orders will be displayed as DEP_SA in the Terminal field.
Seletar Airport (SA) ARR orders will be displayed as ARR_SA in the Terminal field.(In-Airport Merchants)

💡 If you need help printing these documents when the order isn’t in Ready to Ship status, please contact us through the Merchant Service Desk on the Okta SSO page.
⚠️ Once orders have been processed, you will not be able to cancel it from your end. Please contact our Customer Service Team at isc.cs@changiairport.com for assistance.