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DM3PL Mode - HOME DEL Order

Home » Learning Resources - Intermediate » Module 5: Order Fulfilment » DM3PL Mode - HOME DEL Order

Order Prefix & Suffix Reference

  • Traveller Orders: HC<YYMMDD0000>DM-XXXX-A (e.g. HC2004146005DM-1000-A)
  • Non-Traveller Orders: NC<YYMMDD0000>DM-XXXX-A (e.g. NC2011120002DM-1000-A)

⚠️ For HCXXXXXXXXDM-XXXX and HSXXXXXXXXDM-XXXX orders, ensure delivery only after the Flight Date/Time.

Order Statuses

Open: A new order that has not been processed yet. 💡Partial or full order cancellations can only be done at this stage.
Ready to Ship: The order has been processed and is ready to be shipped.
Shipping in Progress: The order is out for delivery.
Delivered to Customer: The order has been delivered to the customer.

How to process the order

  1. In the Home Page, you may click into Open Orders. Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
  2. Select an order e.g., NCXXXXXXXXXX/ NSXXXXXXXXXX or HCXXXXXXXXXX/ HSXXXXXXXXXX
    For NCXXXXXXXX/ NSXXXXXXXX orders, please ensure that the order is delivered before the Delivery Date/ Time.
    ⚠️ Important: For HCXXXXXXXX/ HSXXXXXXXX orders, please ensure that the order is delivered after Flight Date/ Time.
  3. Identify the item(s) purchased and check if you have sufficient stocks to fulfill the order.
  4. To process the order, click on Ready to Ship. A pop-up window will appear.
    ⚠️ If unable to fulfil the order, please see these tutorials on how to proceed with a full or partial refund.
    If able to fulfil the order, select Yes.

    Order status has changed to Ready to Ship.
  5. Print Documents ➡️ Print Order Receipt and Print Acknowledgement Slip
  6. Select the Courier. If using own fleet, select Others.
  7. (If applicable) Input the Tracking No./ Invoice No. and Tracking URL. If using your own fleet, input a – or NA
  8. When the order is ready to be shipped out, please click on Shipping in Progress
  9. One the order has been delivered to the customer, please click on Confirm Delivery. The order status will be changed to Delivered to Customer.

💡 If you need help printing these documents when the order isn’t in Ready to Ship status, please contact us through the Merchant Service Desk on the Okta SSO page.
⚠️ Once orders have been processed, you will not be able to cancel it from your end. Please contact our Customer Service Team at isc.cs@changiairport.com for assistance.