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Dropship Merchant3PL Mode – Process Home Delivery Orders

Home » Learning Resources - Intermediate » Module 5: Order Fulfilment » Dropship Merchant3PL Mode – Process Home Delivery Orders

💡 This tutorial shows you how to fulfill home delivery orders in the Dropship Merchant 3PL fulfillment mode.

Order Prefix & Suffix Reference

  • Traveller Orders: HC<YYMMDD0000>DM-XXXX-A (e.g. HC2004146005DM-1000-A)
  • Non-Traveller Orders: NC<YYMMDD0000>DM-XXXX-A (e.g. NC2011120002DM-1000-A)

⚠️ For HCXXXXXXXXDM-XXXX and HSXXXXXXXXDM-XXXX orders, ensure delivery only after the Flight Date/Time.

How to process the order

Individual Order on TREX

  1. In the Home Page, you may click into Open Orders. Alternatively, in the sidebar menu, click on Orders ➡️ All Orders
  2. Select an order e.g., NCXXXXXXXXXX/ NSXXXXXXXXXX or HCXXXXXXXXXX/ HSXXXXXXXXXX
    For NCXXXXXXXX/ NSXXXXXXXX orders, please ensure that the order is delivered before the Delivery Date/ Time.
    ⚠️ Important: For HCXXXXXXXX/ HSXXXXXXXX orders, please ensure that the order is delivered after Flight Date/ Time.
  3. Identify the item(s) purchased and check if you have sufficient stocks to fulfill the order. Since the order is currently in Open status, partial or full cancellations can only be done at this stage. If you want to proceed with the order, click Ready to Ship. A pop-up window will appear. If able to fulfil the order, select Yes.

    Order status has changed to Ready to Ship.
  4. Print Documents ➡️ Print Order Receipt and Print Acknowledgement Slip
    📝 Note: Please wait 1-2 minutes before printing the Acknowledgement Slip.

    Ensure that you have printed 1 copy of the Receipt and 1 copy of the Acknowledgement Slip.
    📝 All order documents should be printed separately. Please do not print both documents on the same piece of paper.
    Example: Receipt

    Example: Acknowledgement Slip (Home Delivery Orders)
  5. Select the Courier. If using own fleet, select Others.
  6. (If applicable) Input the Tracking No./ Invoice No. and Tracking URL. If using your own fleet, input a – or NA
  7. When the order is ready to be shipped out, please click on Shipping in Progress.
  8. Once the order has been delivered, please click on Confirm Delivery. The order status will be changed to Delivered to Customer.

Bulk Update of Order Status

  1. Go to All Orders ➡️ Open Orders
  2. Click on a checkbox to select an order. Once an order has been selected, the Bulk Update button will appear on the top right hand corner. ➡️ Click on Bulk Update
  3. Click on Export File
  4. 📝Note: Order status = Open
    Please fill up the following information below:
    – Original Quantity:The quantity in the order.
    – Quantity: The quantity that can be fulfilled for the order.
    – Cancellation Reason:Select the cancellation reason in the dropdown if the quantity was adjusted.
    – Courier: Select the carrier in the dropdown.
    – Tracking Number: Input the courier tracking number.
    – Tracking URL: Input the courier tracking URL.

    If the tracking information has been included and the file has been uploaded successfully, the order status will change from Open ➡️ Shipping in Progress.If the tracking information was not included and the file was uploaded successfully, the order status will change from Open ➡️ Ready To Ship.📝Note: Order status = Ready To Ship.
    Please fill up the following information below:
    – Courier: Select the carrier in the dropdown.
    – Tracking Number: Input the courier tracking number.
    – Tracking URL: Input the courier tracking URL.

    Once the file has been uploaded successfully, the status will change to Shipping in Progress.
  5. Once done, save the file. In TREX, click on the Upload Excel File button to upload the template. It will take about 5 minutes. Once the upload is completed, please check the status of the file and download the Error Report if needed.
  6. If there no errors, click into the individual order in TREX to Print Documents ➡️ Print Order Receipt and Print Acknowledgement Slip
    📝     Note: This can be done when the order is in the Ready To Ship status. Please wait 1-2 minutes before printing the Acknowledgement Slip.
    Ensure that you have printed 1 copy of the Receipt and 1 copy of the Acknowledgement Slip.
    📝 Note: All order documents should be printed separately. Please do not print both documents on the same piece of paper.
    Example: Receipt

    Example: Acknowledgement Slip (Home Delivery Orders)

💡 If you need help printing these documents when the order isn’t in Ready to Ship status, please contact us through the Merchant Service Desk on the Okta SSO page.
⚠️ Once orders have been processed, you will not be able to cancel it from your end. Please contact our Customer Service Team at isc.cs@changiairport.com for assistance.

Where to dispatch the order

Once the Home Delivery order has been processed and the status has changed to Ready to Ship, please follow the steps found in Dropship Merchant3PL – Dispatch Home Delivery Orders.

← Orders