Forms to Submit
Accessing the Forms
- Go to My Account → Shop Information → Finance & Payments. Scroll down to download the respective forms, complete them and upload them within the respective sections.
Finance & Payments Tab in TREX
DCA Form
- Click on Click Here to Download DCA Form to download the pre-filled DCA form.
- Ensure the authorised personnel signs on the bank form.
- Go to the bank to get the endorsement (chop).
- Upload the soft-copy in TREX, then click Submit.
- Follow the mailing instruction to mail the original hardcopy to CAG for review and approval.
DDA Form
- Under the Direct Debit Authorisation Form (For CAG Deduction), click on Click Here to Download DDA Form to download the pre-filled DDA form.
- Ensure the authorised personnel signs on the bank form.
- Upload the soft-copy in TREX, then click Submit.
- Follow the mailing instruction to mail the original hardcopy to CAG for review and approval.
Address to mail original hardcopy
Changi Airport Group (Singapore) Pte Ltd
Corporate Reception
60 Airport Boulevard, Changi Airport Terminal 2
Level 4 Reception Desk, Singapore 819643
Attn: iShopChangi (Key in your Account Manager’s Name and Mobile Number)
Use Lift #8 or #9 located at the CAG Corporate Entrance, Terminal 2, Departure Check-in Hall South, Level 2 (near Check-in Row 12).
E-Invoicing Form
- Click on Click Here to Download E-Invoicing Account Form to download the pre-filled e-invoicing form.
- Fill in the necessary information on the downloaded form and sign.
- Once uploaded, click Submit.
2C2P Agreement Form
- Click on Click here to download 2C2P Agreement
- Fill in the necessary information and sign.
- Upload a soft copy of the Signatory’s ID.
- Upload a soft copy of the Bank Statement (must include Company Name, Bank Name, and Bank Account Number).
- Once uploaded, click Submit.
Why This Information is Required
2C2P is iSC's appointed Payment Service Provider and any information requested will be in accordance to strict regulations and guidelines by the Monetary Authority of Singapore. For more information, you may refer to this.
Documents needed:
- MSA (including AMEX form) + RAF
- Every single field must be filled in
- ACRA (must be dated within 3 months of submission in TREX)
- Bank Statement (within 3 months) that shows clearly:
- Bank Logo,
- Your Company Name
- Bank Account Number stated in the MSA
- Note: Transactions can be blanked out. You may provide only the header portion of the statement.
- Bank Logo,
- ID(s) of signatory(s)
- IDs refer to either the NRIC copy if Singaporean/PR, clearly showing a Singapore listed address. Or else the Passport Copy and accompanying Proof of Singapore Address such as bank statement, utilities bill, phone bill etc. This accompanying proof needs to be dated within 3 months of submission)
- If there are multiple individuals who own 25% or more of the company, their IDs must be submitted together.
- IDs refer to either the NRIC copy if Singaporean/PR, clearly showing a Singapore listed address. Or else the Passport Copy and accompanying Proof of Singapore Address such as bank statement, utilities bill, phone bill etc. This accompanying proof needs to be dated within 3 months of submission)
- In the event where, upon review of the ACRA, 2C2P requires further clarity on the identity of the Ultimate Beneficiary Owner (UBO), 2C2P may reach out to merchants directly for further clarifications. Typically, such further checks include, but not limited to, the submission of an Organisation Chart signed off by a director of the company that CAG is contracting with, and with submission of his/her ID(s) per the above guidelines.
Field Guidance
2C2P Merchant Service Agreement | Remarks |
|---|---|
Merchant Information → Business Type | This is the business nature of your company e.g. Food and beverage, sale of skincare products |
Merchant Information → Paid Up Capital | |
Contact Information → Accounting Contact Person | Key in Finance information - this is for 2C2P to contact in cases of settlement/chargeback issues |
Contact Information → Contact person to receive the production account information | The details provided here will be used to create a 2C2P merchant account where merchants can access to retrieve 2C2P invoices |
Bank Account Information > Account Type | Whether savings account, current account etc. |
Applicant’s Name / Signature | Must be a director listed on ACRA. Must provide ID |
Witness Name / Signature | Can be anyone working within the same company. No need to provide ID |
2C2P Risk Assessment Form | Remarks |
|---|---|
Type of Business | This is the business nature of your company e.g. Food and beverage, sale of skincare products |
Merchant Signature | If a different person is signing off the RAF from the MSA, must provide ID for verification. |
The Finance & Payments section will be reviewed once all documents are submitted and processed.