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Activating Okta
This guide walks you through activating your Okta access which you will need to log into TREX, SAP and other iShopChangi applications.
Shop Information
This guide explains how to complete each section of your Shop Information — Business Information, Finance & Payments, and Logistics & Operations.
Shop Information
This guide explains how to complete each section of your Shop Information — Business Information, Finance & Payments, and Logistics & Operations.
Add Products
This guide walks you through creating a new product in TREX - as a single listing or in bulk if you're creating multiple SKUs at once.
Product Information Guide
This guide explains how to complete each product information field when creating or bulk uploading products in TREX.
Managing Products
This guide walks you through creating a new product in TREX - as a single listing or in bulk if you're creating multiple SKUs at once.
Identifying Orders
This guide breaks down what each part of an order ID means so you can identify the order type and fulfilment mode at a glance.
Processing Orders
This guide walks you through processing and preparing an order for dispatch — the steps differ depending on your fulfilment mode.
Order Cancellations
This guide walks you through cancelling an order, partially or in full, while it's still Open.
Dispatch Orders
This guide covers dispatch locations and deadlines by order type. Requirements differ depending on where you're based - jump to the section that matches you: Airside, Landside/Jewel or Off-Airport.
Ninja Van Portal Features (Dropship Cag3pl Only)
This guide covers how to log in and navigate the Ninja Van Portal — for merchants on Dropship CAG3PL only — including how to check for failed pickups and retrieve waybills.
Discount Prices
This guide walks you through setting up Discount Prices in TREX's Marketing Centre - individually or in bulk using the upload template.
Promotion Banner Dimensions
This guide covers dimensions and specs for each banner type used on iShopChangi.
Gift With Purchase (Gwp)
This guide walks you through setting up a Gift with Purchase (GWP) promotion via SAP BackOffice — pick the targeting condition that fits, then apply the gift using the same GWP Settings across every scenario.
Purchase With Purchase (Pwp)
This guide walks you through setting up a Purchase With Purchase (PWP) promotion in SAP BackOffice.
Percentage Discount Promotions
This guide walks you through creating a Percentage Discount promotion via SAP BackOffice — pick the condition that fits (e.g. by brand, by tiered spend), then apply the discount using the same settings across every scenario.
Fixed Discount Promotions
This guide walks you through creating a Fixed Discount promotion via SAP BackOffice — pick the condition that fits (e.g. by brand, by tiered spend), then apply the discount using the same settings across every scenario.
Bundles: Store
This guide walks you through creating a Store bundle deal via SAP BackOffice — customers buy any 2 products from one store; pick the reward type that fits: percentage discount, fixed discount or a fixed bundle price.
Bundles: Buy X Get X Free
This guide walks you through creating a Buy X, Free X bundle deal via SAP BackOffice — covers any buy-and-free quantity combination, from Buy 1 Free 1 up to larger set-ups like Buy 4 Free 2.
Bundles: Buy Any 2, Cheaper Item Free
This guide walks you through creating this bundle deal via SAP BackOffice — customers add any 2 qualifying products to cart and the cheaper of the two comes off free.
Bundles: Selected Products
This guide walks you through creating a Selected Products bundle deal via SAP BackOffice — customers buy any 2 of your selected products; pick the reward type that fits: percentage discount, fixed discount, or a fixed bundle price.
Bundles: Complementary Products
This guide walks you through creating a Complementary Products bundle deal via SAP BackOffice — customers buy Product A and receive a discount on Product B; pick the reward type that fits: percentage or fixed discount.
Managing Promotions
This guide walks you through managing an existing promotion via SAP BackOffice — editing, deactivating, and duplicating.
Reports
This guide covers how to download your sales and payment reports — CAG's Sales Disbursement and Sales Transaction Reports, plus your settlement reports from LiquidPay and 2c2p.
Reconciliation
This guide covers how to verify your payouts — matching your Sales Disbursement Report against 2c2p or LiquidPay and reconciling reimbursements for CAG Funded Promotional Codes and CR Points.
Payments
This guide covers the two types of payments you'll receive and who each comes from.
Margins And Invoice Process
This guide covers how your invoice works, how Margin is calculated, and how to pay it. Not applicable to in-airport merchants. For clarification, contact the Merchant Service Desk via Okta SSO.
Store Analytics
This guide covers your store's three performance insights — Performance Insights, Top 100 Insights, and Account Health — and how to read and act on each.