tutorial 3 min
Ninja Van Portal Features (Dropship CAG3PL Only)
This guide covers how to log in and navigate the Ninja Van Portal — for merchants on Dropship CAG3PL only — including how to check for failed pickups and retrieve waybills.
Logging in to the Ninja Van Portal
- Access Ninja Van portal via the Ninja Van Portal
- Select Email Address as the login method
- Enter your Email address and Password.
Select Email Address 
Enter Credentials
Navigating the Dashboard
After logging in, the dashboard will appear. Use it to monitor the delivery status of your orders.
Parcel Review
| Tile | What it means |
|---|---|
| Pending Pickup | Orders awaiting a pickup by Ninja Van. |
| Rescheduling Delivery | Orders where delivery to customers has failed and Ninja Van has scheduled a new delivery date. |
| Returned to Sender | Orders that have been returned to you by Ninja Van. |
| On Hold | Orders currently on hold with Ninja Van. (If this happens, Ninja Van will inform the iShopChangi Team, so there’s no cause for concern). |
Checking Failed Pickup Attempts
If your parcels haven't been collected by the end of the day, use this to check whether Ninja Van attempted pickup and why it failed.
- In the left sidebar, select PICKUPS. You will see a calendar view of scheduled pickups by date.
Select Pickups - Dates marked with a red dot indicate a failed pickup attempt.
- Example: Red dots on 3 and 4 Sep, followed by a successful pickup on 5 Sep - Ninja Van attempted pickup on 3rd and 4th but succeeded on the 5th.
Red Dot - Failed Pickup Attempt
- Example: Red dots on 3 and 4 Sep, followed by a successful pickup on 5 Sep - Ninja Van attempted pickup on 3rd and 4th but succeeded on the 5th.
- Click a flagged date to see the attempted pickup time and reason for failure.
Click on Flagged Date 
View Attempted Pickup Date and Failure Reason
Ninja Van typically retries the next day. Still unresolved? Contact our Logistics Team at isc.groundops@changiairport.com
Retrieving Waybills
Waybills are generated automatically in TREX after an order is processed. If one isn't there, download it directly from the Ninja Van Portal instead.
- Go to Pending Pickup - All orders awaiting pickup are listed here.
Pending Pickup 
Selecting Orders - Click into the order that you need the waybill for. A new tab will open. Click Print Airway Bill.
Print Airway Bill - In the pop-up, select 1 bills per page (recommended), then click PRINT.
Select 1 Bills Per Page 
Print - A new tab will open the waybill as a PDF, download or print it directly.
- Attach the printed waybill to your parcel and hand the order over to Ninja Van.
To print multiple waybills, check the boxes to select the waybills to print.
Waybill missing from both TREX and Ninja Van Portal? Contact isc.groundops@changiairport.com immediately.