Products

If you have hidden a product by setting the Availability End Date, it will disappear from the Product Display Page (PDP) within 5 minutes. If the product is still appearing after, please contact us through the Merchant Service Desk via the Okta SSO page.

The Availability End Date field in TREX.

The Availability End Date field in the Bulk Upload Template.

If you have deleted a product, it will be removed from the PDP within 24 hours.

This might be due to the Stock Quantity and Out of Stock Quantity fields having the same value.

In TREX, please check if the Out of Stock Quantity = Stock Quantity. If so, please remove this value so that the Out of Stock Quantity is 0 instead. Once done, scroll to the end and click on Save & Proceed to Category Attributes ➡️ Submit.

If the the Out of Stock Quantity has no value or is 0 then this issue could be due to customers placing products in their shopping bags but not checking out their products. Our Tech Team will need to run a Cronjob so as to remove the product from the shopping bag. Once done, the product will no longer appear as OOS.

Please check on the items as these might be the reasons why the product is not appearing on Storefront.

1. Store status is set to Open.
2. Product status is set to Approved.
3. The Available Start Date and Available End Date fields are left empty.

1. Products ➡️ My Products
2. Under the Changes Required, click Remarks to see the rejection reason.
   Please make the necessary changes accordingly ➡️ Submit for approval.
3. Alternatively, click on the Product Name ➡️ Click on the pen icon to edit.
   You will also be able to view the Remarks.
   
   
   Please make the necessary changes accordingly ➡️ Submit for approval.

1. New: Product was newly created and submitted for approval by the Seller Centre team.
2. Pending Approval: Product was temporarily rejected by the Seller Centre Team and was edited by the merchant. Therefore, the status changed from Changes Required ➡️ Pending Approval
3. Pending Updates: Product was previously approved by the Seller Centre Team but a critical field (e.g., Frontend Product Name, Description, Hero Image etc.) was updated by the merchant. Therefore, the status changed from Approved ➡️ Pending Updates.
4. Changes Required: Product was reviewed by the Seller Centre Team and temporarily rejected. The merchant will have to click on the View Remarks button to check the rejection reason and edit the product accordingly.
   The status could have changed from
   – New ➡️ Changes Required or
   – Pending Approval ➡️ Changes Required or
   – Pending Updates ➡️ Changes Required

📝 Note: SLA is 1-2 business days for product approvals.

Individual Update

1. Products ➡️ My Products
2. Click on the Product Name ➡️ Click on the pen icon to edit
3. Under the Unique Attributes, scroll down to the Available End Date field  ➡️ To hide a product from storefront, input a past date e.g., Yesterday’s date.
4. Once done, scroll to the end and click on Save & Proceed to Category Attributes ➡️ Submit.

Mass Update

1. Products ➡️ My Products
2. Select products to update. Click on Generate export file ➡️ Download last generated export file
3. Under Availability End Date field ➡️ To hide a product from storefront, input a past date e.g., Yesterday’s date. Format: YYYY-MM-DD or YYYY-MM-DDThh:mm:ss+00Once done, please save the file.
4. Products ➡️ Add New Products ➡️ Bulk Upload of Multiple Products
5. Scroll down to Uploaded Templates section, upload the file or drop it within the box. Click on Upload New Template 💡 Please check the File Import section below to see the upload status!
6. Check the Error section, under Status. If there is an error, please download the error report to see what the error was. Make the necessary edits and try to re-import the file.