tutorial 17 min
Product Information Guide
This guide explains how to complete each product information field when creating or bulk uploading products in TREX.
With effect from 1st April 2026, BCRS regulated products (i.e. affixed with BCRS Deposit Mark) are not allowed to be sold on iShopChangi. For more information, please reach out to your respective Account Managers.
Product Details
Information displayed to customers.
| Field | What to Enter | Type |
|---|---|---|
| Category | Select the category from the dropdown list. Cannot be changed once the product is created - delete and recreate the listing to change it. | Mandatory |
| Brand | Enter the product's brand. If unavailable, request its creation via Merchant Service Desk (Okta SSO). | Mandatory |
| Frontend Name (EN), (ZH) | Customer-facing product name. E.g. Apple iPhone 17 Pro Max | Mandatory |
| Backend Product Name (EN), (ZH) | Product name for backend reference. Include the variant. E.g. Apple iPhone 17 Pro Max – Deep Blue 256GB | Mandatory |
| Description (EN), (ZH) | Product description shown to customers. Food products must include the following e.g., "Product received will be at least 12 months from expiry. " | Mandatory |
| Additional Description (EN), (ZH) | Supplementary product information, where required. Provide an Additional Description Image (preferably a lifestyle image) to use this field. | Optional |
Product Name Guidelines
| Scenario | Frontend Product Name | Backend Product Name |
|---|---|---|
| Single Product (Volume) | Red Roses Cologne | Red Roses Cologne - 100ml |
| Single Product (Colour) | Powder Kiss Velvet Lipstick | Powder Kiss Velvet Lipstick - Ruby |
| Non-Identical Bundles (Different Products) | [Bundle] Clinique 2-Step Set | [Bundle] 1x Clinique Liquid Facial Soap Mild 200ml + 1x Clinique Dramatically Different Moisturising Lotion 125ml |
| Items in a Box | Auchentoshan 18 Years Old Festive Box Gift Set | Auchentoshan 18 Years Old Festive Box Gift Set |
Naming Identical & Non-Identical BundlesFormat: [Bundle](space)QTYx(space)SKUNAME(space)+(space)QTYx(space)SKUNAME
Avoid using these symbols ‘ “ ` \ | & < >
Follow this format exactly. A bundle name that doesn't match it causes longer receiving times at iSC facilities due to manual checks and clarification - which can lead to wrong receiving and a bad customer experience.
Product Codes
| Field | What to Enter | Type |
|---|---|---|
| SKU Code | Up to 16 characters, without symbols or space. Your company's internal SKU code. | Mandatory |
| EAN | Up to 16 characters, without symbols or space. Barcode number. | Mandatory |
| Offer SKU | Up to 16 characters, without symbols or space. Your company's internal SKU code. Cannot be amended or removed once created - delete and recreate the listing to change it. | Mandatory |
| Rental Department Code | Speak to your Account Manager if special codes are required. | Mandatory |
Product Images & Media
Images and videos associated with your product. Upload directly in TREX, or paste a hosted image URL in the bulk template.
| Field | What to Enter | Type |
|---|---|---|
| Hero Image | Main product image displayed on the storefront.
| Recommended |
| Image 2–20 | Additional product images. | Recommended |
| Description Image (EN), (ZH) | Lifestyle image displayed alongside the Description.
| Optional |
| Additional Description Image (EN), (ZH) | Lifestyle image displayed alongside the Additional Description.
| Optional |
| Swatch Image | Represents each product shade/colour to help customers select a variant. | Optional |
| Awards 1–3 | Award images relevant to the product. Dimensions: squared. | Optional |
| Video Link 1–3 (EN), (ZH) | Only YouTube video links are accepted. | Optional |
| Image 1–5 (WeChat Mini-Programme) | Images for the WCMP PDP — combine vertically on the page.
| Optional |
Hero Image
Example: Swatch Image
Example: Cropped Hero Image — Wide
Example: Cropped Hero Image — Tall
Variant Products
Group variant products (e.g. different colours, storage capacities) together under a single listing on the storefront.
Variant Group Code cannot be edited once the product is created - delete and recreate the listing to change it.
Adding a new variant to an existing group? Use the same code to link it to others.
| Field | What to Enter | Type |
|---|---|---|
| Variant Group Code (VGC) | A simple code to group variants into one storefront listing. See warning above. | Optional |
| Frontend Product Name | Same field as Product Details above — customer-facing name. For variants, do not include the variant in this field. | Mandatory |
| Backend Product Name | Same field as Product Details above — backend reference name. For variants, do include the variant here. | Mandatory |
| Variant Attributes | Whatever differs between the variants - e.g., colour, storage capacity, size, volume. In TREX, this appears under Hero Image - Variant Attributes section. In the Bulk Template, under level1saleMeasure and level2saleMeasure. See the table below for the typical attribute per category. | Optional |
Common Variant Attributes by Category
For more precise information, check the specific sub-category's own Category Specific Attributes.
| Category | Typical Variant Attribute(s) | Full Field Definition |
|---|---|---|
| Electronics | Colour, Storage Capacity | See Category Specific Attributes → Electronics |
| Wine & Spirits | Beverage Volume | See Category Specific Attributes → Wine & Spirits |
| Fashion | Size, Colour | See Category Specific Attributes → Fashion |
| Beauty | Varies by sub-category - e.g., Fragrance Volume, Makeup Colour, Suncare Weight, Beauty Accessory Colour | See Category Specific Attributes → Beauty |
| Food | Weight | See Category Specific Attributes → Food |
Example: YSL MYSLF EDP
Frontend Product Name and Description must be identical across all variants in the same group.
| Field | Variant 1 | Variant 2 | Variant 3 |
|---|---|---|---|
| Frontend Product Name | YVES SAINT LAURENT MYSLF Eau De Parfum | YVES SAINT LAURENT MYSLF Eau De Parfum | YVES SAINT LAURENT MYSLF Eau De Parfum |
| Backend Product Name | YVES SAINT LAURENT MYSLF Eau De Parfum 60ml | YVES SAINT LAURENT MYSLF Eau De Parfum 100ml | YVES SAINT LAURENT MYSLF Eau De Parfum 150ml |
| Variant Group Code | YVES SAINT LAURENT MYSLF Eau De Parfum | YVES SAINT LAURENT MYSLF Eau De Parfum | YVES SAINT LAURENT MYSLF Eau De Parfum |
| Variant Attribute (level1saleMeasure): Fragrance Volume | 60ml | 100ml | 150ml |
Downloaded Template:
Variants Grouped - YSL MYSLF EDP.xlsx
Example: Google Pixel 10 Pro Fold
Frontend Product Name and Description must be identical across all variants in the same group.
| Field | Variant 1 | Variant 2 | Variant 3 |
|---|---|---|---|
| Frontend Product Name | Google Pixel 10 Pro Fold 5G | Google Pixel 10 Pro Fold 5G | Google Pixel 10 Pro Fold 5G |
| Backend Product Name | Google Pixel 10 Pro Fold 5G 256GB Moonstone | Google Pixel 10 Pro Fold 5G 256GB Jade | Google Pixel 10 Pro Fold 5G 512GB Moonstone |
| Variant Group Code | Google Pixel 10 Pro Fold | Google Pixel 10 Pro Fold | Google Pixel 10 Pro Fold |
| Variant Attribute (level1saleMeasure): Smart Devices Colour | Moonstone | Jade | Moonstone |
| Variant Attribute (level1saleMeasure): Mobile Storage Capacity | 256GB | 256GB | 512GB |
Downloadable Template:
Pricing & Availability
Selling price and pricing information. Discount Prices and Staff Discount Prices are set in the Marketing Centre, not here.
| Field | What to Enter | Type |
|---|---|---|
| Retail Price | Selling price before discount and GST. | Mandatory |
| Stock Quantity | Quantity available for sale. | Mandatory |
| Out of Stock Quantity | Quantity at which the product displays as out of stock. | Optional |
| Low Quantity Alert | Quantity at which an email notification is triggered. | Optional |
| Availability Start Date | Date/time the product becomes available on the storefront. Template format: YYYY-MM-DD or YYYY-MM-DDThh:mm:ss+00. | Optional |
| Availability End Date | Date/time the product stops being available. A past date hides the product. Same format as above. | Optional |
Tax, Duty & Regulatory
| Field | What to Enter | Type |
|---|---|---|
| GST Absorbed – Traveller | Should match your contract terms. For Arrival and Home Delivery Traveller orders. If True, GST isn't added at checkout. If False, GST is calculated and added at checkout. | Optional |
| GST Absorbed – Non-Traveller | Should match your contract terms. Same True/False behaviour as above, for Non-Traveller orders. | Optional |
| Duty Absorbed – Traveller | Select False if Duty isn't absorbed for Travellers. | Optional |
| Duty Absorbed – Non-Traveller | Select False if Duty isn't absorbed for Non-Travellers. | Optional |
| Duty Amount | For Wine & Spirits sold to Travellers: enter the Excise Duty Amount. | Optional |
| LAG Item | Select True for Liquid, Aerosol, or Gel products exceeding 100ml. | Optional |
| Beverage Volume | For Wine & Spirits: enter the product volume in ml, numerical values only. | Optional |
Fulfillment
| Field | What to Enter | Type |
|---|---|---|
| Lead Time to Order (Travellers) | Minimum hours before a flight that travellers can still purchase. Off-Airport merchants: 72 hours unless otherwise arranged. In-Airport merchants: select the appropriate option. | Mandatory |
| Lead Time to Ship (Days) | Dropship Merchant3PL mode only. Days needed to pack the order before handover to your logistics partner. | Optional |
| Shipment Type | Speak to your Account Manager first — requires backend configuration. Use only if the SKU needs an arrangement different from your default fulfilment mode. | Optional |
| Airport Collection | Should match your contract terms. E.g. for Non-Traveller-only products, select None. | Mandatory |
| Home Delivery | Should match your contract terms. E.g. for Non-Traveller-only products, select HomeNonTraveller. | Mandatory |
| Delivery Option | Dropship Merchant3PL mode only. Select if offering Same Day or Next Day delivery. | Optional |
| Landside Collection | Speak to your Account Manager first — requires backend configuration. For collection in the airport's public landside area. | Optional |
| Locker Restricted | CAG Consolidated fulfilment only. Select True if the product is < 80cm (L×W×H) and < 5kg. | Mandatory |
Product Badges & Exclusivity
| Field | What to Enter | Type |
|---|---|---|
| Is Free Gift? | Select Yes if the product is a Gift with Purchase (GWP). | Optional |
| Love SG | Select Yes for products from Singapore local brands. Displays top-left corner. | Optional |
| Travel Exclusive | Select Yes if product is sold exclusively to Travellers. | Optional |
| Changi Exclusive | Select Yes if product is sold exclusively at Changi only and nowhere else in the world. Displays top-left corner. | Optional |
| Changi 1st | Select Yes if the product is launching first in Changi, ahead of other outlets in Singapore, APAC, other travel retail outlets or worldwide. Displays top-left corner. | Optional |
| Changi 1st Start Time | Start date of launch. Template format: YYYY-MM-DD or YYYY-MM-DDThh:mm:ss+00. | Optional |
| Changi 1st End Time | End date of launch. Template format: YYYY-MM-DD or YYYY-MM-DDThh:mm:ss+00. | Optional |
| Airport Staff Only | Select True if available only to Airport Staff. | Optional |
Examples: Product Tags
Category Specific Attributes
Wine & Spirits
Fields common to Spirits and Wines & Champagnes
Not marked mandatory but Beverage Volume and Alcohol Percentage are required for every Wine & Spirits product.
- Beverage Volume: Indicate the volume in ml
- Producer (EN), (ZH): The producer of the alcohol, which could be the brand
- Alcohol Percentage: State the percentage, e.g. 12.5
- Appearance: Select accordingly, e.g. Light Red, Amber, Clear
- Palate / Taste Profile / Flavour (EN), (ZH): Describe the taste
- Country: Select from the dropdown
- Background (EN), (ZH): Include the background of the producer
- Expert Review Name (EN), (ZH): The name of the expert who reviewed the SKU
- Expert Review Description (EN), (ZH): The review
- Variety: Select accordingly, e.g. Bourbon, Blended, Scotch, Single Malt / Pinot Noir, Merlot, Chardonnay
- Food Pairing: Select the foods that pair well with the product, e.g. Beef, Poultry, Seafood
Confirmed Variant Attribute.
Spirits
Whiskies, Brandy, Cognac, Gin, Liqueurs, Rum, Soju, Tequila, Vodka, etc.
Also fill in the common fields above.
- Vintage: The year the spirit was distilled
- On the Nose: Describe the aroma/scent — unique to Spirits; Wines & Champagnes doesn't carry this field
Wines & Champagnes
Wines, Ciders, etc.
Also fill in the common fields above.
- Vintage: For wines, the year the grapes were harvested
- Tannin: State if high or low
- Sweetness: Select accordingly, e.g. Ripe Fruits & Spices, Tart Fruits & Flowers
- Body: Select accordingly, e.g. Light-bodied, Medium-bodied
- Acidity: Select the appropriate pH level
Sakes
- Grade (EN), (ZH): State the grade, e.g. Junmai Daiginjo
- Serving Temperature: Select accordingly, e.g. over ice, room temperature
- Rice Polishing Ratio: State the ratio, e.g. 60%
- Sake Meter Value: Select accordingly, e.g. -20, +15
- Origin/Region (EN), (ZH): The region where the Sake was produced
Electronics
Fields common to every Electronics template
Not marked Mandatory but required - please fill in the Specifications, What's in the Box, Warranty Type and Warranty Period for every product.
- Specifications: List the technical specifications, e.g. chip information, dimensions, weight, water/sweat resistance. Use
<br>to separate points. - What's in the Box: State the package contents. Use
<br>to separate points. - Warranty Type: Select the most appropriate option from the dropdown. If the product has no warranty, select No Warranty — don't leave this blank.
- Warranty Period (in Months): Input the warranty period, e.g. 12 or 24.
Smart Devices
Mobile Phones, Tablets, Laptops
Also fill in the common fields above.
- Smart Devices Colour: Input accordingly, e.g. Black. Variant Attribute (level1saleMeasure-smtd_clr)
- Storage Capacity: Select accordingly e.g., 256GB. Variant Attribute (level2saleMeasure-mobile for Mobile Phones, level2saleMeasure-laptop_capacity for Laptops, level2saleMeasure-tablet_capacity for Tablets)
- Display Size: Input the screen size in inches, e.g. 6.1
- RAM Memory: Select from the dropdown, if applicable.
- Operating System: Select the most appropriate option, e.g. Android, iOS
- SD Colour Family Group: Select from the dropdown
Other Electronics
Electronic Accessories
Also fill in the common fields above.
- Accessories Colour: Input accordingly, e.g. Black. Variant Attribute (level1saleMeasure-access_clr)
- Electronic Storage Capacity: Select accordingly e.g., 256GB. Variant Attribute (level2saleMeasure-elec_accessory)
- RAM Memory: Select from the dropdown
- Battery Capacity (mAh): Input the capacity, e.g. 20,000
- Elect Accessories Type: Select from the dropdown
- Elect Colour Family Group: Select from the dropdown
Audio
Earphones, Headphones, Speakers
Also fill in the common fields above.
- Audio Colour: Input accordingly, e.g. Black. Variant Attribute (level1saleMeasure-audio)
- Audio Colour Family Group: Select from the dropdown
- Product Features: Select from the dropdown; multiple selections allowed
- Headphones Operating System: Select from the dropdown
- Head & Earphone Type: Select accordingly
- Compatible Operating Device: Select the most appropriate option
Household Electronics
Home & Kitchen Appliances, Home Entertainment
Also fill in the common fields above.
- HH Electronics Type: Select the most appropriate option
- Electronics Colour Family: Select the colour family
Vacuum cleaners only:
- Vacuum Cleaner Type: Select the most appropriate option, if applicable.
- Vacuum Bag Type: Select the most appropriate option, if applicable.
TVs only:
- TV Screen Size: Select the most appropriate option, if applicable.
Visual
Action Cameras, Cameras, Drones
Also fill in the common fields above.
- Visual Colour: Input accordingly, e.g. Black. Variant Attribute (level1saleMeasure-visual_clr)
- Resolution (MP): Input the megapixels, e.g. 24
- Visual Colour Family Group: Select the colour family
Beauty
Fields common to every Beauty product
- Product Claim (EN), (ZH): Key attributes or promises of the product. E.g. Long-Lasting, High-Quality Ingredients, Unique Composition
- How to Apply (EN), (ZH): Step-by-step guide for product application. E.g. Spritz generously onto your wrists, neck and pulse points...
- Beauty Ingredients (EN), (ZH): State the product's ingredients. E.g. Limonene, Butylphenyl Methylpropional
- Beauty Gender: Select accordingly: FORHER, FORHIM, UNISEX, FORKIDS
Fragrance
Also fill in the common Beauty fields above.
- Fragrance Volume: Input accordingly e.g., 100ml. Variant Attribute (level1saleMeasure-frag_vol).
- Scent Types (EN), (ZH): State the Fragrance Family (e.g. Fruity, Floral, Woody, Spicy) and the Top, Middle/Heart, and Base Notes
- Sub Fragrance Family: Select from the dropdown
- Perfume Strength: Select from the dropdown
Body & Hair Care
Also fill in the common Beauty fields above.
- BodyCare Volume: Input accordingly e.g., 100ml. Variant Attribute (level1saleMeasure-bodycare_vol)
- Haircare Volume: Input accordingly e.g., 100ml. Variant Attribute (level1saleMeasure-haircare_vol)
- Hair Treatment Type: Select from the dropdown
- Haircare Age Group: Select the age group the product is intended for
- Hair Type: Select the hair type the product treats or is intended for
- Hair Conditions: Select the hair condition the product helps with
Skin Care
Also fill in the common Beauty fields above.
- Face Treatment Volume: Input accordingly e.g., 100ml. Variant Attribute (level1saleMeasure-facetreatment_volume)
- Face Treatment Type: Input accordingly. Variant Attribute (level1saleMeasure-facetreatment_type)
- Eye Treatment Volume: Input accordingly e.g., 5ml. Variant Attribute (level1saleMeasure-eyetreatment_volume)
- Lip Treatment Volume: Input accordingly e.g., 5ml. Variant Attribute (level1saleMeasure-liptreatment_volume)
- Sun Care Weight: Input accordingly e.g., 90g. Variant Attribute (level1saleMeasure-suncare_wgt)
- Sun Care Volume: Input accordingly e.g., 5ml. Variant Attribute (level1saleMeasure-suncare_volume)
- No. of Capsules: Input accordingly e.g., 60 capsules. Variant Attribute (level1saleMeasure-suncare_cap)
- Skin Type: Select from the dropdown; multiple options allowed
- Skincare Formulation: Select from the dropdown
- Skincare Age Group: Select the most appropriate option
- Lip Function (lip treatment products only): Select from the dropdown
- Eye Function (eye treatment products only): Select from the dropdown
- Skin Condition: The condition or problem the product addresses, e.g. Dry Skin, Acne Prone Skin
Make Up
Also fill in the common Beauty fields above.
- Makeup Colour: Input accordingly, e.g. Red. Variant Attribute (level1saleMeasure-makeup_clr)
- Lipstick Finish (lip makeup only): Select accordingly
- Feature (lip makeup only): Select from the dropdown
- Lip Makeup Type (lip makeup only): Select the most appropriate option
- Makeup Colour Hexcode: E.g.
#D8598C - Makeup Volume: E.g. 5ml
- Waterproof: Select Yes if applicable
- Skin Type: Select from the dropdown; multiple options allowed, e.g. Normal, Oily
- Makeup Formulation: Select the most appropriate option, e.g. Balm, Liquid, Lotion
- Makeup Colour Family Group: Select accordingly, e.g. Pink, Orange
- Makeup Finish (face makeup only): Select accordingly, e.g. Dewy, Natural
- Eye Makeup Type (eye makeup only): Select from the dropdown
Beauty Accessories & Bundled Sets
Also fill in How to Apply and Beauty Ingredients from the common fields above. Product Claim and Beauty Gender don't apply to this sub-category.
- Beauty Accessory Colour: Input accordingly, e.g. Black. Variant Attribute (level1saleMeasure-beau_access_clr)
Fashion
Fields common to every Fashion template
- Materials/Look After Me (EN), (ZH): State the material composition and care instructions found on the label. E.g.: "100% Cotton. Machine washable at slow water current or gentle hand wash in maximum water temperature of 30°C. Cannot be dry cleaned. May be ironed at 180°C–210°C if a cloth is placed between iron and garment."
- Fashion Gender: Select from the dropdown
Apparel
Bottoms, Others Apparel, Tops
Not covered here: Tops Size, Bottoms Size, and Others Size are mandatory fields under Unique Attributes, not Category Specific Attributes — fill them in there, not on this page. See Product Information Guide for the general field definitions.
Not yet marked Mandatory in TREX, but Size & Fit is required by policy for every Apparel listing.
Also fill in the common fields above.
- Apparel Colour: Input accordingly, e.g. Black. Variant Attribute (level1saleMeasure-apparel)
- Tops Size: Input accordingly. Variant Attribute (level2saleMeasure-tops)
- Bottoms Size: Input accordingly. Variant Attribute (level2saleMeasure-bottom)
- Others Size: Input accordingly. Variant Attribute (level2saleMeasure-others)
- Bottoms Type: Select from the dropdown, if applicable.
- Tops Type: Select from the dropdown, if applicable.
- Apparel Colour Family Group: Select from the dropdown
- Size & Fit (EN), (ZH): Include the bust, waist, and hip measurements for each size.
Footwear, Watches & Accessories
Bags & Small Goods, Fashion Goods, Footwear, Gold & Precious Gems, Jewellery, Optical & Eyewear, Watches & Timepiece
Also fill in the common fields above.
- Bags Colour: Input accordingly, e.g. Black. Variant Attribute (level1saleMeasure-bag_clr)
- Bags Size: Input accordingly. Variant Attribute (level1saleMeasure-bag_size)
- Fashion Goods Colour: Input accordingly, e.g. Black. Variant Attribute (level1saleMeasure-goods_clr)
- Footwear Colour: Input accordingly, e.g. Black. Variant Attribute (level1saleMeasure-ftwear_clr)
- Footwear Size: Input accordingly. Variant Attribute (level1saleMeasure-footwear)
- Gems Colour: Input accordingly, e.g. Black. Variant Attribute (level1saleMeasure-gems_clr)
- Jewellery Colour: Input accordingly, e.g. Black. Variant Attribute (level1saleMeasure-jewel_clr)
- Jewellery Size: Input accordingly. Variant Attribute (level1saleMeasure-jewel_size)
- Watch Diameter: Input accordingly, e.g. 44mm. Variant Attribute (level1saleMeasure-watch_tmpc)
- Watch Strap Colour: Input accordingly, e.g. Black. Variant Attribute (level2saleMeasure-watches)
- Warranty Type: Select from the dropdown, if applicable.
- Warranty Period (in Months): Input the number of months, e.g. 12, if applicable.
- Size & Fit (EN), (ZH): State the relevant sizing or fit dimensions for the product type:
- Footwear: Shoe size range and sizing system, e.g. EU 36–42
- Watches & Timepiece: Case diameter (mm), strap/band length
- Jewellery: Ring size range, or chain/bracelet length (cm)
- Bags & Small Goods: Dimensions: length × width × height (cm)
- Optical & Eyewear: Lens width, bridge width, temple length (mm)
- Gold & Precious Gems: Weight (g) and/or dimensions, where applicable
- Fashion Goods: Sizing or dimensions relevant to the specific item