tutorial 3 min
Payments & Reconciliation
This guide covers how to verify your payouts — matching your Sales Disbursement Report against 2C2P and reconciling reimbursements for CAG-Funded Initiatives.
Types of Payments
When a customer applies a CAG-funded promotional code or uses CR Points/CAG-eVs issued and accepted only by iSC, the amount they pay is reduced — CAG reimburses you for that reduction.
You'll receive two types of payments from
- CAG's appointed Payment Service Provider (PSP) - 2C2P, for all disbursements of sales receipts less MDR.
- CAG, for all reimbursements of CAG-funded initiatives, such as Promotional Codes, CR Points and eVouchers (CAG-eVs).
Disbursement by PSP
Download the Sales Disbursement Report from SAP Reports UI.
- In the report, find ProcessorTxnRef (Column F) and match it against the Invoice Number/Order ID in the PSP portal.
2C2P references typically start with 1XX; LiquidPay reference numbers typically start with 20XX.
- The total disbursement to you via 2C2P and LiquidPay appears under Column AY: Disbursements To Tenants (Payment Processor). This amount can be derived by taking the Gross Amount − Promo Discount Amount - Tenant Discount Amount - CR Point Amount - CAG-eVs + Shipping Fees Paid to Merchant − Payment Processor Deduction (MDR, inclusive of GST)
- For steps on downloading 2C2P's or LiquidPay's own settlement report, see Reports.
- If an order is refunded, iSC refunds the customer via their original payment method, and deducts that amount from your total 2C2P/LiquidPay settlement for the transaction date on which the refund was processed.
MDR charged on any payment method is non-refundable, except for VISA / Mastercard / Atome / JCB transactions processed through 2C2P.
Reimbursement by CAG
The total reimbursement by CAG to you is the total of:
- Promo Discount Amount
- CR Point Amount
- CR Point Refund Amount
- CAG-eVs
| Reimbursement Period | Indicative Settlement Date |
|---|---|
| 1st – 15th of the month | 25th of the same month* |
| 16th – end of month | 10th of the following month* |
*Subject to delay due to weekends, public holidays or bank clearance, etc.
Remittance & Invoice References
If you're being reimbursed, your bank remittance advice will show:
- [Store ID]-iSC 2C2P Promo+CR DD-DDMMYY [relevant reimbursement period]
- [Store ID]-iSC LP Promo+CR DD-DDMMYY [relevant reimbursement period]
Reimbursements for transactions fully redeemed by customers through Promotional Codes and/or CR Points (Processor = N/A) will be processed with reimbursements for transactions processed through 2C2P.
Recovery by CAG
If a customer order is refunded, CAG recovers the previously reimbursed Promotional Code/CR Point/CAG-eV value from you, offsetting it against your current period's reimbursement. If the recovery exceeds what's due to you (a net refund), you pay the difference to CAG via Interbank Giro.
If a recovery is being made from you, your invoice will show:
- [Store ID]-iSC Deduct 2C2P Promo+CR DD-DDMMMYY [relevant reimbursement
- period]
- Store ID]-iSC Deduct LP Promo+CR DD-DDMMMYY [relevant reimbursement period]
Retrieve invoices via EPIC (e-invoicing). No access? Contact the Merchant Service Desk via Okta SSO to get set up.