Process Detrack Orders

This tutorial shows you how to fulfill departure and arrival orders for merchants on the Detrack pick-up service.

How to process the order

1. Orders
2. All Orders
3. Click on the filter icon. Under Order Status, select Open. Under Order Type, select Departure or Arrival or both.

4. Tick the checkbox of the orders that you would like to export or click on Select All Orders
5. Click on Generate Export File
6. Click on Download Last Generated Export File
This is an example of the order information that you will see in the exported order file.

7. Copy and paste the Order Number from the export file to the Detrack Upload Template

WORK ORDER	Delivery Date	Address	Customer Name	Phone #	Sender Phone No.	Pick-up From	Pick-up Time	Pick-up Address	ENTER DELIVERY ADDRESS	Remarks
Copy & paste the Order Number from the “Order Number” column in the exported orders file downloaded from TREX.	Enter today’s date (DD/MM/YYYY).	Do not key in any details. This field will be auto-populated once the “Delivery Address” and “Remarks” columns are filled.	Fixed value. Enter “iShopChangi” only.	Fixed value. Enter the iShopChangi Collection Centre duty phone number.	Enter the merchant’s contact number.	Enter the merchant’s name.	Indicate the pick-up timing: Morning pick-up – 10am Afternoon pick-up – 4pm	Enter the merchant’s full pick-up address (Blk/Building No., Street Name, Unit No., Postal Code).	Fixed value. Copy and paste the address provided below.	Copy & paste from the exported orders file downloaded from TREX.
DC2602120123-2013	12/10/2026	If multiple orders are entered, drag the first auto-populated cell down to fill the remaining rows.	iShopChangi	97109287	91234567	Merchant A	4pm	BLK 111, TAMPINES STREET 11, #01-01, SINGAPORE 520111	Changi Airport Terminal 1, B1-401, 80 Airport Boulevard, 819642	2026-02-16T17:50:00

WORK ORDER

Delivery Date

Address

Customer Name

Phone #

Sender Phone No.

Pick-up From

Pick-up Time

Pick-up Address

ENTER DELIVERY ADDRESS

Remarks

Copy & paste the Order Number from the “Order Number” column in the exported orders file downloaded from TREX.

Enter today’s date (DD/MM/YYYY).

Do not key in any details. This field will be auto-populated once the “Delivery Address” and “Remarks” columns are filled.

Fixed value. Enter “iShopChangi” only.

Fixed value. Enter the iShopChangi Collection Centre duty phone number.

Enter the merchant’s contact number.

Enter the merchant’s name.

Indicate the pick-up timing:

Morning pick-up – 10am
Afternoon pick-up – 4pm

Enter the merchant’s full pick-up address (Blk/Building No., Street Name, Unit No., Postal Code).

Fixed value. Copy and paste the address provided below.

Copy & paste from the exported orders file downloaded from TREX.

DC2602120123-2013

12/10/2026

If multiple orders are entered, drag the first auto-populated cell down to fill the remaining rows.

iShopChangi

97109287

91234567

Merchant A

4pm

BLK 111, TAMPINES STREET 11, #01-01, SINGAPORE 520111

Changi Airport Terminal 1, B1-401, 80 Airport Boulevard, 819642

2026-02-16T17:50:00

8. Login to Detrack

9. Click on the Jobs tab ➡️ Import Jobs

10. Under Upload CSV or Excel file, click on the Browse button to upload the Detrack Upload Template file
Import. The page will show the number of deliveries that have been successfully created.
11. Click on Import
📝 Note: This figure should match the number of orders updated in the Detrack Upload template.
12. In TREX, go back to Orders and fulfil the Departure or Arrival orders selected ➡️ Print Order Documents
13. Refer to this tutorial for the shipping deadline and pickup schedule under the “Departure and Arrival Orders (Detrack Orders via CAG Pickup)” section.

← Orders